Kristen Brooks
Maryland Racing Commission
Deale,MD
15
years of professional experience
Self-motivated and organized individual with a proven ability to manage time efficiently and deliver high-quality results under pressure. Experienced in veterinary surgical support and client education, committed to ensuring patient safety and satisfaction.
Work History
Equine Drug Testing
3 Years 1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Veterinary Surgical Technician
6 Years 10 Months- Assisted veterinary surgeons in surgical procedures, ensuring sterile environments and proper instrument availability.
- Monitored anesthesia levels and vital signs during surgeries to ensure patient safety and comfort.
- Prepared surgical instruments and equipment, maintaining high standards of cleanliness and organization.
- Educated pet owners on post-operative care, enhancing compliance and recovery outcomes.
- Assisted in emergency situations by staying calm under pressure and providing immediate support to the veterinary surgeon.
- Increased client satisfaction with thorough communication regarding their pet''s surgical process, aftercare, and follow-up appointments.
- Assisted veterinarians in performing examinations and treatments on various animal species.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administer emergency care and triage for critical patients.
ATM Teller
3 Years 3 Months- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Managed cash drawer, maintaining accurate records and preventing discrepancies.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Trained new tellers on operational procedures, improving team efficiency and performance.
- Ensured accurate cash handling through diligent balancing and reconciliation procedures.
- Boosted customer retention with exceptional interpersonal skills while assisting clients with various banking needs at the ATM station.
- Developed rapport with customers, fostering trust and loyalty while guiding them through complex transaction processes or problem resolution scenarios at ATMs.
Education
No Degree - Veterinary Technology
Associate of Science - Nursing
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Dependable and responsible
Multitasking
Critical thinking
Calm under pressure
Active listening
Organization and time management
Timeline
Equine Drug Testing
Maryland Racing Commission
09.2023 - CurrentRead More
Veterinary Surgical Technician
Banfield Pet Hospital
04.2015 - 02.2022Read More
ATM Teller
M&T Bank
01.2012 - 04.2015Read More
San Juan College
No Degree from Veterinary Technology
Read More
Anne Arundel Community College
Associate of Science from Nursing
Read More