Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Bryan

Burlington,NC

Summary

Highly proactive manager with 3 years of experience in team leadership in Food Service Industry. Background includes sales, management and customer service in fast-paced settings.

Overview

10
10
years of professional experience

Work History

Restaurant Manager

Pomodoro Italian Kitchen
05.2020 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Server/Hostess/Bartender

Pomodoro Italian Kitchen
05.2014 - 05.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered phone calls to take orders, give information and document reservations.

Nurse Aide

Duke University Hospital
02.2018 - 02.2020
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with patient transfer and ambulation.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Kept accurate records of patients' care, condition, and progress.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Education

Diploma -

Northern High School
Durham, NC
06.2014

Bachelor Of Psychology - Psychology

Wingate University
Wingate, NC

Bachelor’s Of Healthcare Administration - Healthcare

Southern New Hampshire University
Hooksett, NH

Skills

  • Customer Engagement
  • Staff Management
  • Schedule Coordination
  • Supervisory Skills
  • Customer Loyalty
  • Shift Management
  • Conflict Resolution Techniques
  • Passion for Customer Satisfaction
  • Complaint Resolution
  • Order Delivery Practices
  • Staff Scheduling
  • Regulatory Compliance
  • ServSafe Certification
  • Food Service Background
  • Adaptable
  • Organization and Prioritization
  • Inventory Control
  • Point of Sale (POS) System Operation
  • Reservations Management
  • Table Setting/Bussing
  • Menu Memorization
  • Bar Terminology
  • Payment Processing/Returns
  • Mobility Support/Ambulation
  • Patient-Focused Care
  • Medical Terminology Knowledge
  • Infection Control
  • HIPAA
  • Feeding Assistance
  • Patient Education
  • Medical Chart Documentation

Timeline

Restaurant Manager

Pomodoro Italian Kitchen
05.2020 - Current

Nurse Aide

Duke University Hospital
02.2018 - 02.2020

Server/Hostess/Bartender

Pomodoro Italian Kitchen
05.2014 - 05.2020

Diploma -

Northern High School

Bachelor Of Psychology - Psychology

Wingate University

Bachelor’s Of Healthcare Administration - Healthcare

Southern New Hampshire University

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Kristen Bryan