Kristen Burris
Salisbury,NC
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Qualified with solid background in managing fast-paced food service environments. Demonstrated ability to oversee daily operations and enhance customer satisfaction. Proficient in staff training and inventory management. Professional kitchen management with comprehensive experience in leading culinary teams, ensuring high-quality food preparation, and maintaining kitchen efficiency.
Overview
8
8
years of professional experience
Work History
Kitchen Shift Leader
Bethel Colony Of Mercy
05.2024 - 02.2025
- Received, organized and rotated paper goods and food ingredients.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Ensured compliance with health, safety, and sanitation regulations in the kitchen area.
- Supervised food preparation activities to ensure adherence to recipes and presentation standards.
- Assisted staff by serving food and beverages or bussing tables.
- Motivated team members by providing feedback on their performance and encouraging teamwork.
- Delegated work to staff, setting priorities and goals.
- Oversee inventory
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
03.2023 - 11.2023
- Trained new employees on company policies, procedures, and job responsibilities.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Ensured compliance with food safety regulations and quality standards.
- Resolved conflicts between staff members in a professional manner.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Enforced safety standards throughout the store including proper use of equipment.
- Guided staff on enhancing customer interaction through effective coaching.
- Identified needs of customers promptly and efficiently.
- Inspected work areas regularly for cleanliness and organization standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily cash intake by counting out registers and tabulating profits.
- Taught staff upselling techniques to meet revenue targets.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Upheld company standards and compliance requirements for operations.
- Helped employees accomplish tasks during peak period
- Kept workstations orderly and consistently maintained hygiene standards.
Kitchen Shift Manager
Place Of Grace Rescue Mission
09.2021 - 08.2022
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Unloaded deliveries from vendors ensuring that all items were accounted for.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Ensured all food safety and sanitation guidelines were followed.
- Maintained cleanliness and organization of work area, including washing dishes, utensils, and pots and pans as needed.
- Distributed food to waiters and waitresses to serve customers.
- Collaborated with team members to efficiently handle high-volume periods.
- Monitored temperatures of prepared food and cold-storage areas.
- Trained new team members on kitchen procedures, safety protocols, and customer service standards.
- Provided exceptional customer service, resolving issues and ensuring customer satisfaction.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Delegated work to staff, setting priorities and goals.
Sales Associate
Elite Metro
01.2017 - 03.2018
- Greeted customers to determine wants or needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Demonstrated product features and benefits for customers' needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided accurate information about products, prices and services.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Caldwell Community College And Technical Institute
Hudson, NC02-2025
Skills
- Employee training
- Inventory management
- Team leadership
- Problem solving
- Time management
- Menu planning
- Food safety compliance
- Kitchen organization
- Waste reduction
- Cash handling
- Inventory tracking
- Exceptional customer service
- Outgoing personality
- POS system operation
Timeline
Kitchen Shift Leader
Bethel Colony Of Mercy
05.2024 - 02.2025
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
03.2023 - 11.2023
Kitchen Shift Manager
Place Of Grace Rescue Mission
09.2021 - 08.2022
Sales Associate
Elite Metro
01.2017 - 03.2018
High School Diploma -
Caldwell Community College And Technical Institute
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