Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kristen Busher

Orlando,FL

Summary

A dedicated and versatile professional with extensive experience in real estate, customer service, and customer success. Proven track record in managing client relationships, guiding customers through complex processes, and delivering exceptional service across various sectors. Skilled in problem-solving, negotiation, and data-driven decision-making, with a strong focus on meeting and exceeding performance goals. Adept at collaborating with cross-functional teams to enhance customer experience and drive business success. Known for adaptability in dynamic environments and a proactive approach to achieving results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Experience Partner

Opendoor Labs Inc.
12.2023 - 11.2024
  • Supporting customers as their primary point of contact, addressing their inquiries, concerns, and needs throughout the buying or selling process. I focus on building and maintaining strong relationships to ensure customer satisfaction, while also educating clients about services and processes, including the direct selling model, digital tools, and real estate products. Additionally, I manage customer expectations to ensure they have clear and realistic understandings of pricing, timelines, and other critical aspects of their transactions.
  • Guiding customers in understanding and navigating the Opendoor home-selling process, from the initial stages of home evaluation to closing, and ensuring personalized support is tailored to each customer's unique situation.
  • Effectively addressed and resolved challenges during transactions, ensuring efficient solutions while keeping customers informed and satisfied.
  • Collaborating with internal teams, such as product, engineering, and operations, to improve the customer experience, and provide feedback on any pain points or areas for improvement.
  • Consistently met all company-measured metrics, maintaining over 25% contract conversion, leading to over 200 home sales, verifying the quality of the service being provided, and identifying areas for improvement by upholding an average customer satisfaction score of 6.5/7.

Licensed Consumer Experience Partner

Opendoor/Open Exchange Labs Inc.
, Florida
08.2021 - 11.2023
  • Support Open Exchange investor clients in acquiring Single Family Residences to strategically expand investment portfolios .
  • Analyze real estate markets and trends for REITs to help facilitating informed decisions.
  • Closed deals on 160 homes worth over $50 million as a buyer's agent for REIT partners.
  • Manage a high-volume sales pipeline with a 35-50% conversion rate.
  • Contributed to the development of the Rental Advisor interface as part of the inaugural underwriting team.
  • Implemented the Op Aces Initiative, enhancing the sales team's adaptability in dynamic markets.
  • Presented effective re-trade negotiation strategies to the sales team and leaders.

Realtor

Keller Williams Realty at the Parks
Orlando, FL
03.2017 - 08.2021
  • Assisted over 50 clients in the purchase or sale of a residential real estate transaction.
  • Generated leads via networking, cold calls, referrals, and Open Houses.
  • Effectively managed a large pipeline of buyers and sellers through CRMs.

Education

Business Training

Keller Williams Ignite Training
Orlando, FL
02.2017

Real Estate School

Climer School of Real Estate
Orlando
04.2015

Bachelor of Science - Equestrian Science

William Woods University
Fulton, MO
05.2012

Business Coaching

BOLD (Business Objective: A Life By Design)
Orlando, FL

Skills

  • Exceptional Customer Service
  • Strong and Effective Negotiator
  • Customer Relationship Management
  • Real Estate Acquisitions and Underwriting
  • Residential Investment Properties
  • Proficient in Hydra/Salesforce
  • Competent in Tribeca Interface
  • Skilled in Help Scout
  • Skilled in Zendesk

Accomplishments

  • Feast of Beast (Open Exchange) - Top market sales performer 4 times.

Certification

  • Florida Real Estate Sales Associate License

Timeline

Experience Partner

Opendoor Labs Inc.
12.2023 - 11.2024

Licensed Consumer Experience Partner

Opendoor/Open Exchange Labs Inc.
08.2021 - 11.2023

Realtor

Keller Williams Realty at the Parks
03.2017 - 08.2021

Business Training

Keller Williams Ignite Training

Real Estate School

Climer School of Real Estate

Bachelor of Science - Equestrian Science

William Woods University

Business Coaching

BOLD (Business Objective: A Life By Design)

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Kristen Busher