Kristen Cadwallader
Napa,CA
Summary
Goal-oriented and passionate hospitality worker with strong organizational skills to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hospitality and Sales
John Anthony Vineyards
01.2020 - Current
- Hosting tasting experiences and educating guests on the story of the winery and teaching guests about the specifics of each individual wine as well as the history of all the vineyards.
- Generated prospective customers for new business sales.
- Established and cultivated solid business relationships with new or existing customers.
- Built relationships with customers and community to establish long-term business growth.
- Built upon existing relationships with partners to ensure a healthy and positive business relationship.
- Built private event business with both existing cliental and new business partners.
- Lead all colleagues in day to day business practices to ensure a positive and successful working environment.
Hospitality Associate
Schramsberg Vineyards
05.2019 - 12.2019
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times for guests.
- Ensured excellent service to ensure guest satisfaction during all exchanges.
Cashier
Del Dotto Vineyards
11.2015 - 05.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- When needed, hosted guests with top tier customer service to provide the fun and educational experience.
Hostess
Chimney Rock Winery
04.2015 - 11.2015
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05.2014
Skills
- Problem solving
- Account management
- Multitasking
- Client acquisition
- Relationship building
- Client Relationship Management
- Direct Sales
- Customer Service
Certification
- Napa Valley Wine Expert
Timeline
Hospitality and Sales
John Anthony Vineyards
01.2020 - Current
Hospitality Associate
Schramsberg Vineyards
05.2019 - 12.2019
Cashier
Del Dotto Vineyards
11.2015 - 05.2019
Hostess
Chimney Rock Winery
04.2015 - 11.2015
Bachelor of Science - Communications
Arizona State University
- Napa Valley Wine Expert
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