KRISTEN CAMPBELL
Instructional Assistant/Opera Singer/Makeup Artist
Sacramento,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Instructional Assistant
Sacramento City College
Sacramento, CA
09.2022 - Current
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Created and managed office systems to efficiently deal with documentation.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Prepared project budgets, forecasting and inventory and material pricing points.
- Designed and implemented effective budgeting policies and procedures.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
- Maintained inventory of office supplies and placed orders.
- Updated financial records using various software programs for current, accurate accounts.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Prepared documentation for travel reimbursement and corporate credit card expenses.
- Provided support during classes, group lessons, and classroom activities.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Provided support to help students with special needs learn and grow.
- Organized and led practice, research and lab assignments.
- Handled class records for attendance, assignment grades and course participation scores.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Copied, organized and distributed classroom assignments or other paperwork.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
Licensed Esthetician
Sector7 Salon
Sacramento, CA
03.2022 - Current
- Provided clients with knowledge of all cosmetic services being provided.
- Educated patients on treatment options.
- Maintain inventory and budget for small business
- Informed guests of appropriate products available to increase retail sales.
- Developed individualized, therapeutic skin care programs.
- Stocked treatment rooms with proper supplies.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Handled busy schedules and stayed on top of key deadlines.
- Performed consultations for patients before scheduling treatments.
- Advised clients on proper home-care regimens.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Assisted in developing monthly promotional campaigns to attract new clients.
Opera Singer
Independent
Sacramento, CA
03.2019 - Current
- Read and learned different opera scores for multiple opera productions
- Coached during rehearsals
- Learned music for multiple choir performances
- Scheduled and ran sectionals
Hair/Makeup Designer
Festival Opera
Walnut Creek, CA
07.2023 - 08.2023
- Worked well in a team setting, providing support and guidance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Prepared project budgets, forecasting and inventory and material pricing points.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Licensed Esthetician
European Wax Center
Sacramento, CA
05.2014 - 03.2022
- Provided clients with knowledge of all cosmetic services being provided.
- Informed guests of appropriate products available to increase retail sales.
- Stocked treatment rooms with proper supplies.
- Developed individualized, therapeutic skin care programs.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Recommended retail products for at-home use.
- Discussed procedures and treatment options with clients.
- Advised clients on proper home-care regimens.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Assisted in developing monthly promotional campaigns to attract new clients.
Music Teacher
One Eleven Music Studios
Roseville, CA
04.2018 - 05.2021
- Taught music appreciation, history and fundamentals to vocalists and musicians of varying skill levels.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions and chords.
- Advised parents of student progress by communicating student's achievements and developing methods for improvement.
- Guided and instructed 15 music students in music theory and instrument playing.
- Mentored struggling students with individualized approach to enhance learning.
- Taught students to identify different instruments from instrument's sound and shape.
- Coached students to play various songs and jingles on piano, alto saxophone, flute, recorder, voice, and percussion.
- Planned and executed targeted lesson plans to instruct on music theory, music history and performance etiquette.
- Organized shows and recitals and booking musicians for classroom demonstrations.
- Consulted with parents and guardians to convene on student performance, conduct and educational prioritization.
Front Desk Assistant
Sacramento History Museum
Sacramento, CA
11.2011 - 05.2014
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Resolved minor customer issues and requests for information, escalating complex problems to line manager.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Expertly handled complaints and recorded customer feedback to enhance guest experience.
- Assisted administrative staff with special projects using file management skills.
- Processed and prepared documents, including memos, correspondence and travel vouchers.
- Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Updated spreadsheets with important office metrics and logged daily activities.
Barista
Starbucks
Sacramento, CA
10.2011 - 05.2014
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Built and nurtured customer loyalty by remembering personal preferences.
Graduate Assistant
Sacramento State University, CSU
Sacramento, CA
09.2004 - 05.2011
- House manager for Sacramento State music department
- Welcomed guests, took tickets, gave out concert credit, worked lighting, performed set up and tear down, answered questions/requests from guests and faculty, and other acts as were presented
- Instructional assistant for Dr. Donald Kendrick (choir) and Prof Michael Sokol (opera)
- Directed students in performing and completing assigned tasks.
- Liaised between faculty and students to answer questions and optimize faculty time.
- Worked front of house and back of house, organized sectionals, taught sectionals, tutored students, created and maintained multiple spreadsheets for different projects, and created concert programs.
- Documented attendance and completed assignments to maintain full class and student records.
- Checked assignments, proctored tests and provided grades according to university standards.
- Copied, organized and distributed classroom materials.
Education
Master of Arts - English Literature
CSUS
Sacramento, CA 09.2009 - 05.2011
Bachelor of Arts - English Literature
CSUS
Sacramento, CA 09.2007 - 05.2009
Bachelor of Music - Percussion Performance
CSUS
Sacramento, CA 09.2002 - 05.2009
Skills
Professional demeanor
Scheduling
Written Communication
Decision-Making
Flexible and Adaptable
Self-Motivated
Teamwork and Collaboration
Multitasking Abilities
Software Proficiency: Microsoft Office
Data Entry
Dependable and Responsible
Clerical Support
Analytical and Critical Thinking
Additional Information
- Daniel Paulson: (916) 558-2239; PaulsoD@scc.losrios.edu
- Patti Leonard: LeonarP@scc.losrios.edu
- Zachary Gordin: (510) 332-7743; zgordin@festivalopera.org
Timeline
Hair/Makeup Designer
Festival Opera
07.2023 - 08.2023
Instructional Assistant
Sacramento City College
09.2022 - Current
Licensed Esthetician
Sector7 Salon
03.2022 - Current
Opera Singer
Independent
03.2019 - Current
Music Teacher
One Eleven Music Studios
04.2018 - 05.2021
Licensed Esthetician
European Wax Center
05.2014 - 03.2022
Front Desk Assistant
Sacramento History Museum
11.2011 - 05.2014
Barista
Starbucks
10.2011 - 05.2014
Master of Arts - English Literature
CSUS
09.2009 - 05.2011
Bachelor of Arts - English Literature
CSUS
09.2007 - 05.2009
Graduate Assistant
Sacramento State University, CSU
09.2004 - 05.2011
Bachelor of Music - Percussion Performance
CSUS
09.2002 - 05.2009