Summary
Overview
Work History
Education
Skills
Timeline
KEY ACHIEVEMENTS
Work Preference
Paralegal Internship
Generic
KRISTEN CAMPBELL
Open To Work

KRISTEN CAMPBELL

Denver,CO

Summary

Dynamic Customer Success professional with expertise in SaaS renewals, retention strategies, and client adoption. Managed over 9,000 accounts, achieving a 25-35% renewal growth while significantly reducing churn through data-driven insights and proactive outreach. Recognized for cultivating enduring client relationships and delivering impactful onboarding and training programs that generate measurable business value. Technically proficient in Salesforce, SQL, and CRM systems, enabling seamless collaboration between clients and internal teams to align technical solutions with overarching business objectives.

Overview

8
8
years of professional experience

Work History

Lead Brand

Independent Contractor
05.2017 - Current
  • Drove product visibility and demand for major brands via events, demos, and promotions
  • Built relationships with store managers and coordinators to optimize placements and sales opportunities
  • Trained and mentored team members to consistently hit sales targets

Account Manager

Mammoth Labs
07.2023 - 11.2024
  • Drove 118% sales growth by crafting client-specific strategies and solutions
  • Built and maintained client relationships to secure repeat business and upsell opportunities
  • Identified cross-sell opportunities to maximize account potential and portfolio value
  • Managed a diverse portfolio of accounts, ensuring timely and high-quality delivery of services
  • Served as the primary client liaison, translating needs into actionable sales and delivery plans

Customer Success Specialist

Macrium Software
08.2022 - 07.2023
  • Managed 9,000 accounts; ensured renewals and retention, contributing to overall revenue stability
  • Achieved 35% growth in renewal sales in Q1 and 25% in Q2 by delivering timely, data-backed account insights 60–90 days before expiration
  • Identified at-risk accounts and developed targeted engagement to prevent churn, protecting revenue

Sales, Marketing & Office Assistant

CC Brands
05.2017 - 08.2022
  • Supported territory representatives by fulfilling orders, generating client invoices in QuickBooks Desktop, and maintaining the client database with ongoing report
  • Created promotional materials using Adobe Illustrator and supported social media marketing campaigns, including posting, photo editing, and engagement tracking

Human Resources Specialist

Yuma Way, LLC
08.2020 - 12.2020
  • Led recruitment, onboarding, and employee relations, maintaining strict confidentiality
  • Improved team productivity by 15% by resolving workplace conflicts and facilitating communication

Education

Full Stack Web Development, Computer Science

University of Denver
Denver, CO

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Problem resolution
  • Decision-making
  • Organization and time management

Timeline

Account Manager

Mammoth Labs
07.2023 - 11.2024

Customer Success Specialist

Macrium Software
08.2022 - 07.2023

Human Resources Specialist

Yuma Way, LLC
08.2020 - 12.2020

Lead Brand

Independent Contractor
05.2017 - Current

Sales, Marketing & Office Assistant

CC Brands
05.2017 - 08.2022

Full Stack Web Development, Computer Science

University of Denver

KEY ACHIEVEMENTS

  • CRM Software Proficiency: Delivered 35% growth in renewals through proactive CRM engagement strategy with managed accounts.
  • Customer Success Management: Achieved 25% upsell growth by driving customer success through tailored strategies and solutions.
  • Retention Rate Improvement: Increased account retention rate by 11% via personalized client engagement and proactive service delivery.

Work Preference

Job Search Status

Open to work

Salary Range

$75000/yr - $200000/yr

Paralegal Internship

Legal/ Paralegal Assistant 

Filing System 

Make copies of Wills and other important documents for client

Prepare and review client folders

Assemble professional notebooks

Proofread legal documents 

Read state handbooks

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