Kristen Cantu
Modesto,CA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced leader with over 10 years of effective management experience in high profile brands. Talent development, building relationships, and prioritizing and planning are my areas of expertise.
Overview
15
15
years of professional experience
Work History
Store Manager
STARBUCKS
12.2018 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed a successful employee retention plan, reducing staff turnover through talent development and career progression conversations
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Approved regular payroll submissions for employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory discrepancies, and all cash handling procedures
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
LACAL AFN INFLUENCER
Starbucks
12.2018 - Current
- LACAL Armed Forces Network - a panel of leaders that dedicated their time and resources to supporting our local military communities, first responders and their families
- Established strong partnerships with different local community organizations through proactive communication and collaboration
- supported in community events donating time, resources, and supporting with community awareness and education
- celebrating and proudly serving our military communities, law enforcement, first responders and their families
Store Manager
Victoria's Secret PINK
06.2009 - 06.2018
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
Education
No Degree - Business Administration And Management
Arizona State University
Online06.2025
Skills
- Operations Management
- Promotional Planning
- Report Generation
- Team Development
- Employee Training
- Payroll Management
- Budget Administration
- Talent Recruitment
- Risk Management
- Shift Scheduling
- Project Management
- Loss Prevention
- Leadership Development
- Customer Service
- Employee Terminations
- Customer Relations
- Training and Mentoring
- Outstanding Communication Skills
- Performance Reviews
- Program Administration
- Team Leadership and Coaching
- Inventory Control
- Loss Prevention Procedures
- Policies and Procedures
- Program Implementation
- Database Management
- Recruiting and Hiring
- Problem-Solving
- Staff Management
- Documentation and Reporting
- Relationship Building and Management
- Data Analysis
- Store Operations
Affiliations
- National Night Out Volunteer
- Starbucks Armed Forces Network Influencer
- Badges with Buckets Special Olympics
References
References available upon request.
Timeline
Store Manager
STARBUCKS
12.2018 - Current
LACAL AFN INFLUENCER
Starbucks
12.2018 - Current
Store Manager
Victoria's Secret PINK
06.2009 - 06.2018
No Degree - Business Administration And Management
Arizona State University
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