Kristen Carlson
Prescott Valley,Arizona
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at achieving results, problem solving, and leading with inspiration. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Uses independent decision-making skills and sound judgment to positively impact company success. Leverages situational leadership model to develop and grow talent.
Overview
14
14
years of professional experience
Work History
Store Manager
Starbucks
05.2016 - Current
- Recruited and retained exceptional talent
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Working shoulder to shoulder with each employee to identify their individual strengths and develop them to their fullest potential
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
- Builds meaningful and purposeful partnerships in local community, identifying and implementing ways to contribute positively
- Held various lead roles in district calls and meetings with specific focus areas to grow capability amongst my peer team
- At times, managed multiple units to support district needs
Assistant Store Manager
Starbucks
05.2013 - 05.2016
- Assisted with new partner training by positively reinforcing successful performance and provided feedback to store manager on partner performance during shift
- Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Set store to company schematics to drive topline sales and increase food revenue
- Ensured proper cash management practices were followed by shift team
- Verified and reviewed inventory counts to identify discrepancies and close operational gaps
- Created and maintained safe and secure work environments for employees
Department Manager
BJ's Restaurant & Brewhouse
06.2010 - 05.2013
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Education
Bachelor of Arts - Organizational Leadership
Arizona State University
Tempe, AZ05.2024
Skills
- Effective Coach
- Recruiting Talent
- Maximizing Profitability
- Sales Strategies
- Goals and Performance
- Project Management
- Employee Motivation
- Critical Thinking
- Motivational Leadership
- Productive Communication
- Leadership Development
- Interpersonal
- Conflict Management
Timeline
Store Manager
Starbucks
05.2016 - Current
Assistant Store Manager
Starbucks
05.2013 - 05.2016
Department Manager
BJ's Restaurant & Brewhouse
06.2010 - 05.2013
Bachelor of Arts - Organizational Leadership
Arizona State University
Similar Profiles
Abdulwahab ChaudhryAbdulwahab Chaudhry
Barista at StarbucksBarista at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Sooyeon KimSooyeon Kim
Volunteer at Embry Riddle Aeronautical UniversityVolunteer at Embry Riddle Aeronautical University