Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kristen Carter

Kristen Carter

Hamilton,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Barista Trainer

Starbucks
05.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Taught proper procedures and strategies for success to new employees.

Uber Partner

Self Employed
10.2018 - 12.2022
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Adhered to all safety regulations and traffic laws while driving.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Developed deep knowledge of local routes and area destinations.

Insurance Verification Specialist

Apex Eyecare
01.2018 - 11.2018
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Updated patient records with accurate, current insurance policy information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Established and maintained relationships with insurance providers for productive communications.
  • Posted payments to accounts and maintained records.
  • Generated reports to track insurance verifications and claim progress.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted with medical coding and billing tasks.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Obtained payments from patients and scanned identification and insurance cards.

Administrative Assistant

Camfil USA
12.2016 - 12.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Education

Medical Assisting Technology - Phlebotomy/Medical Assisting

Lincoln College of Technology -Cincinnati
Cincinnati, OH
12.2013

Skills

  • Team Player
  • Exceptional Customer Service
  • Ability to Adapt
  • Coffee and Tea Expertise
  • Excellent Memory
  • Administrative Support
  • Recordkeeping
  • Back Office Operations
  • Schedule Management
  • Typing Proficiency
  • Insurance Eligibility Verifications
  • Medical Terminology

Timeline

Barista Trainer

Starbucks
05.2022 - Current

Uber Partner

Self Employed
10.2018 - 12.2022

Insurance Verification Specialist

Apex Eyecare
01.2018 - 11.2018

Administrative Assistant

Camfil USA
12.2016 - 12.2017

Medical Assisting Technology - Phlebotomy/Medical Assisting

Lincoln College of Technology -Cincinnati

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Kristen Carter