Kristen Carter

Responsible for training new representatives, creating training plans. Reviewing work for the department and assigning/reassigning duties as necessary for the day. Assist supervisors to identify and implement processes for department efficiency. Mentor peers and assist with large projects. Develop and maintain good relationships with external stakeholders and clients.

Responsible for entering various types of data into the computer systems. Provide clerical and support functions to ensure client data, maintenance of records and billing is processed accurately and meet company deadlines. The position includes daily interactions with internal customers as well as assisting in working with external agencies, vendors, and customers such as business owners, CPAs, and attorneys. Able to problem solve for customers and clients. Also, conducts research projects as assigned under the direction of department management. Process annual reports on behalf of our clients to maintain a good standing status with the State agency. Process any Service of Process documents with high degree of accuracy within timeframes established by management, follow up with clients to ensure Service of Process was received as well as documenting all attempts to ensure Service of Process is received. Process correspondence and return mail. With experience is computer literate with the ability to learn specialized software applications. Knowledge in Microsoft Outlook, word processing, spreadsheets, and fast learner at learning other programs and systems. Ability to process high volumes of paperwork efficiently and effectively, ability to work with confidential information without disclosure, familiarity, and experience with general office equipment. Assist with training new employees via shadowing and coaching.

Outreach with Low Income and Diverse Populations Team, Serves as CalFresh Assistant. Provide support and technical assistance to the assigned CalFresh Director, assist with client intake and outreach in community. Assist with screening and evaluating low-income families from different religions and cultures and their cultural preferences for food and help them qualify for government assistance. Check-in and check-out of these patients and low-income families and individuals and direct them to the appropriate personnel/department. Offer and accommodate alternative food and beverage options based on amount of people in family, any food allergies, and food to meet optimum health. Clean and sanitize kitchen, kitchen appliances, food table surfaces, food storage. Follow up with clients regarding program qualification based on mandated income reporting, refer families to outside agencies. Maintain confidential records and files, organize and type reports, correspondence and required forms. Answer phone and direct to appropriate department. Operate a variety of office equipment and technology such as phone, copier, scanner, fax machine, printer, computer and assigned software.

Provided excellent customer service, demonstrated cosmetics and other related items, interacted with clients daily, responsible for meeting clients' needs and going above and beyond their expectations. Follow up with clients after each consultation. Contribute to sales and achieving department daily sales goals.

Serve as liaison between the management team and others involved in sales business with attaining and understanding business goal. Developing and coaching a team of five customer services sales representatives. Communicate effectively, worked independently, provided supervision to employees, monitor, and assure timelines and sales quotas were met daily. Analyzed and resolved issues or concerns, or direct to appropriate management. Established and maintained excellent customer service and effective working relationship with coworkers. Coordinated work schedules and execution of events, variety of consultations and appointments, attended a variety of in-service trainings, workshops and conferences. Prepared sales volume reports and ranked 6th in nation. Type letter and correspondence, review, proofread and verified accuracy and completeness of reports and required documents. Maintained highly confidential and sensitive information such as employee profiles and sales and work assessment. Operated cash register, answer inquiries and phone calls, office equipment and technology copier, printer, computer and assigned software.

Responsible for leading the team in the right direction and contribute to the success of the company. Deal with customer complaints and find resolution in a timely manner. Delegate duties and responsibilities among team members, adjust to workload and schedule of staffing and operation. Responsible for ensuring te cleanliness of the store, organizing and sanitizing equipment like blenders, freezers, beverage dispensaries, toasters, refrigerators, sinks, drawers, cabinets, shelves, work surfaces, cupboards, walls on an hourly basis. Ordering, receiving, and storing groceries and other supplies for the efficiency of meals and food service as advertised. Monitor food and safety handling procedures such as food storage temperatures, pH levels, hot food temperatures. Recording inventory and ensuring that supplies are fully stocked for the next shift and count inventory of food items at the end of each shift. Organize new products in the appropriate location (first in, first out) and label containers with date. Count cash register and balance daily books. Prepared reports such as sales and shortage to the head manager and kept them informed of any situations that arise during your assigned shift.

Assist in Summer School Program with filing, duplicating, labeling, and distributing materials. Answer and direct telephone calls take and relay messages to appropriate staff and department. Receive, sort, and distribute incoming and outgoing mail; prepare bulk summer school mailings as assigned. Operate a variety of office equipment including a computer, fax machine and copier.