Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kristen Cassidy

Kristen Cassidy

Pembroke ,New Hampshire

Summary

Dependable Supervisor at Rite Aid with a proven track record in enhancing friendly customer service. Highly motivated to evolve and apply skills in a new atmosphere working environment. Leveraged problem-solving skills to resolve inquiries quickly, in a positive supportive space. Committed to teamwork and maintaining high standards of service, ensuring customer satisfaction and operational efficiency.

Overview

17
17
years of professional experience

Work History

Supervisor

Rite Aid
08.2020 - Current


  • Applied leadership talents and problem-solving skills to maintain team efficiency.
  • Improved customer service with timely response to inquiries, addressing concerns, and finding positive solutions.
  • Increased team productivity and setting clear expectations for staff members.
  • Improved customer satisfaction with quick and courteous resolution of inquiries and complaints.
  • Showed cashiers new and easier ways to solve problems, Encouraged co workers to think openly, working as a team for the best results.
  • Handled cash transactions, deposits, daily safe count, registers, returns and exchanges to better suit the customers needs.
  • Engaging with customers, greet, thank them, and answer any questions or concerns that might arise professionally and kindly.

Cashier

Rite Aid
01.2018 - 08.2020
  • Demonstrated commitment to the company’s core values, leading by example.
  • Daily responsibilities, completed task.
  • Assisted customers to find products, in person and over the phone.
  • Handled transactions accurately, returns and exchanges.
  • Resolved customer issues in a calm and friendly manner.
  • Unloaded totes of merchandise from truck delivery day and worked it on the shelves.

Food Service Worker

SUBWAY®Restaurants
10.2017 - 03.2018
  • Utilized multitasking skills to manage multiple orders without compromising quality.
  • Maintained clean clutter free workspaces to maximize safety and cleanliness.
  • Supported team members during peak hours, for quick and speedy service for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Movie Theater Employee

Regal Cinemas
06.2013 - 09.2017
  • Handled cash register transactions while providing friendly service at the concession stand and box office.
  • Maintained lobby, hallway, and auditorium cleanliness.
  • Provided assistance to guests and helped with seat accommodations and theater screen direction.
  • Assisted in maintaining a clean and safe theater environment, promoting positive guest experience.
  • Had opening and closing responsibilities, getting everything prepared for the day, nightly cleaning.

Animal Bather

Finlaysons Pet Care
04.2008 - 08.2008


  • Monitored animal behavior during baths to identify any signs of distress or discomfort, made changes as needed.
  • Alerted supervisor of issues identified in animals, and any questions, concerns or advice needed.
  • Maintained a clean and safe environment for animals and co workers.
  • Positive attitude and friendly service.
  • Bathed, dried, and brushed dogs coats, transported dogs from the bath to the holding area.

Education

High School Diploma - General Studies

Pembroke Academy
Pembroke, NH
05.2009

Skills

    Customer service

    Positive attitude

    Teamwork

    Dependable

Timeline

Supervisor

Rite Aid
08.2020 - Current

Cashier

Rite Aid
01.2018 - 08.2020

Food Service Worker

SUBWAY®Restaurants
10.2017 - 03.2018

Movie Theater Employee

Regal Cinemas
06.2013 - 09.2017

Animal Bather

Finlaysons Pet Care
04.2008 - 08.2008

High School Diploma - General Studies

Pembroke Academy

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