KRISTEN CATNOTT
West Palm Beach,FL
Summary
Energetic, patient-focused healthcare professional providing high-quality patient care. Reliable, service-focused professional with excellent skills gained through years of experience as a CNA and Medical Assistant. Compassionate and technically skilled in attending to patients in diverse healthcare settings. Communicates effectively with all levels within and outside of organization. Skilled in direct patient care. Cultivate a strong relationship with patients to ensure optimal care. Customer-focused self-starter with proven client services skills. Energetic achiever and communicator, with strong customer service and listening skills. Quick learner, eager to progress and follow directions. Excellent team player who thrives in teamwork situations. Responsible and reliable, with record of professionalism. Able to adapt to any environment and eager to take on any challenges that will set the stage for a productive future. OBJECTIVE: Reliable and adaptable worker with an agreeable disposition and a stellar customer service ethic. Adept multitasker with ability to handle several workplace responsibilities with accuracy and efficiency. Seeking a position with a company which will allow me to utilize my skills, and experience to ensure the company’s success as well as my own personal growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Palm Beach Urology Associates
11.2022 - 08.2025
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Oriented and trained new staff on proper procedures and policies.
CNA /Patient Care Tech - Oncology
Good Samaritan Medical Center
09.2021 - 11.2022
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Assist patients with activities of daily living and provides basic nursing care to meet the physical, emotional and social needs of the patient.
- Attend to patient hygiene: toileting/bedpan, bathing, urinary catheter care, mouth care.
- Answered call lights to provide emergency treatment and assistance to patients.
- Prepared residents for meals and assisted with feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Completed in-service training and attended performance improvement meetings.
- Stocked patient rooms and supply areas to meet patient care needs.
- Cleaned and sanitized medical equipment and rooms.
- Collected specimens, such as urine, feces and sputum.
- Positioned or held patients in position for surgical preparation.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Kept patient information confidential to protect organization's value.
Private Duty - Home Health Aide
Health First
06.2018 - 04.2021
- Providing quality/no harm, customer experience and stewardship by preforming designated ADL and HHA skills under the supervision of an RN
Resident Care Assistant
Gran Villa of Melbourne
09.2017 - 03.2018
- Performed health-care related tasks under the supervision of RN
- Assisted with resident transfers and ambulation
- Followed safe lifting techniques and individual resident lifting instructions
- Answered call lights and aided in resident comfort and safety by adjusting beds, lights, bed rails, pillows, patient's clothing, and bedside tables/equipment.
Home Health Aide
Rescare Homecare
08.2016 - 02.2017
- Provided health care services in patients home or place of residence
- Other duties involve meal preparation and assist with feeding if needed as well as monitor vital signs.
CNA
Inspired Living now Palm Bay Memory Care
11.2015 - 06.2016
- Performed health-care related tasks under the supervision of RN
- Assisted with patient transfer and ambulation
- Followed safe lifting techniques and individual resident lifting instructions
- Assisted residents with bathing, dressing, grooming, and toileting.
Education
GED -
Brevard Adult Education
Cocoa, FLSkills
- Customer service
- Medical terminology knowledge
- EMR / EHR
- HIPAA compliance
- Vital sign monitoring
- Maintaining confidentiality
- Clinical documentation
- Direct patient care
- Patient-focused care
- Procedure assistance
- Specimens collection and processing
- Immunization administration
- Companionship and emotional support
Certification
Certified Nursing Assistant
Timeline
Medical Assistant
Palm Beach Urology Associates
11.2022 - 08.2025
CNA /Patient Care Tech - Oncology
Good Samaritan Medical Center
09.2021 - 11.2022
Private Duty - Home Health Aide
Health First
06.2018 - 04.2021
Resident Care Assistant
Gran Villa of Melbourne
09.2017 - 03.2018
Home Health Aide
Rescare Homecare
08.2016 - 02.2017
CNA
Inspired Living now Palm Bay Memory Care
11.2015 - 06.2016
GED -
Brevard Adult Education
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