Kristen Caudill

Experienced clinical back office medical assistant, patient advocate, and administrative professional with a BS in healthcare coordination. Over 20 years of experience in back office medical assisting, office management, scheduling, experience with various EHR platforms, and, skilled in patient-centered communication. Skilled in efficiently handling multiple tasks to ensure smooth operations and support executive teams. Proven track record of driving consistent achievement of organizational goals through team collaboration and adaptability to changing needs. Fosters a positive work environment with reliability.

• Designed a more efficient Excel template to track and manage patient medical record reports and imaging.
• Training - Trained medical back office and front office staff on the office policies, medical terminology, scheduling, medical record requests and documentation, HIPAA policy, and provider orders.
• Scheduling - Communicated with patients through phone, fax, email and in person to schedule procedure appointments and answer inquiries.
• Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of medical records, scheduling, and clinical orders.
• Developed a comprehensive understanding of breast imaging findings, enabling clear communication with patients regarding their results and the necessity for additional imaging when required.

• Nationally Registered Certified Medical Assistant - since 2001, renewed every two years
• CPR and BLS certified - since 2001, renewed quarterly