Kristen Caudill
Richland Hills
Summary
Experienced clinical back office medical assistant and administrative professional with a BS in healthcare coordination. Over 20 years of experience in back office medical assisting, office management, scheduling, and communication. Skilled in efficiently handling multiple tasks to ensure smooth operations and support executive teams. Proven track record of driving consistent achievement of organizational goals through team collaboration and adaptability to changing needs. Fosters a positive work environment with reliability.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clinical Services Administrative Assistant
Baylor Scott & White Medical Center - Irving
08.2024 - Current
- Managed scheduling and calendar coordination for provider and technical staff, enhancing operational efficiency.
- Developed and maintained filing systems, ensuring easy access to important documents and information.
- Assisted in preparation of reports and presentations, contributing to informed decision-making processes.
- Trained new administrative staff on office protocols and software applications, fostering a collaborative environment.
- Streamlined communication between departments, improving workflow and project alignment across teams.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and EHR management for vital patient information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent patient relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Maintained inventory of office supplies and placed orders.
OR Scheduling Coordinator
Baylor Scott & White Health Surgical Group of North Texas
02.2022 - Current
- Working with breast cancer patients, evaluating them based on physician orders, and create a care plan.
- Coordinate surgery planning and scheduling.
- Coordinate outpatient imaging/testing to be performed in order to make a definitive diagnosis.
- Communicate with all healthcare staff involved in the patients care.
- Triage post-op patients.
- EHR, HIPAA (Health Insurance Portability and Accountability) compliant.
- Assist with minor breast procedures.
- Streamlined communication between surgical teams, enhancing collaboration and operational efficiency.
- Developed and maintained scheduling protocols, improving consistency and accuracy in surgery bookings.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Oversaw appointment scheduling and itinerary coordination for both patients and provider.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Nationally Registered Certified Medical Assistant
Baylor Scott & White Surgical Group of North Texas
10.2021 - 02.2022
- Room patients, obtain vitals, patient intake history, assist with minor procedures, schedule clinic appointments, clean and sterilize equipment in the autoclave, use of EHR, and HIPAA compliant.
- Administered patient assessments and vital sign monitoring to ensure high-quality care delivery.
- Coordinated appointments and managed medical records to enhance operational efficiency.
- Educated patients on treatment plans, medications, and preventive health measures.
- Assisted in laboratory procedures and specimen collection for accurate diagnostics.
- Collaborated with healthcare providers to optimize care plans and patient outcomes.
- Trained new staff on clinical protocols and office procedures to promote best practices.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Measured patient pulse oximetry.
Medical Assistant Supervisor
FEM Center
10.2020 - 08.2021
- Work closely with the primary doctor, assisting in minor procedures, breast ultrasounds, and well-woman exams.
- Obtained vitals, administered injections, discussed supplement intake
- Managed employee timecards and bi-weekly sign-off, managed employees schedule
- Triage calls with EHR documentation,
- HIPAA (Health Insurance Portability and Accountability) compliant and medication refills.
- Supervised daily operations of medical assistants, ensuring compliance with healthcare regulations.
- Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
- Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services.
Certified Medical Assistant
DFW Fertility
05.2017 - 10.2020
- Assist with intrauterine inseminations, hysterosalpingogram, office hysteroscopy, and post procedural ovarian hyperstimulation syndrome drainage.
- FDA physicals and blood draws, genetic screening blood draws.
- C-Arm management and radiation reports/imaging.
- Autoclave maintenance.
- Educated patients on treatment protocols and medication administration effectively.
- Coordinated scheduling for patient appointments and follow-up visits efficiently.
- Maintained electronic health records, ensuring compliance with privacy regulations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
X-Ray Tech (NCT)
Spine Team Texas
01.2013 - 05.2017
- Performed high-quality X-ray imaging for spine diagnostics, ensuring patient comfort and safety.
- Collaborated with medical staff to interpret imaging results and support treatment plans.
- Maintained and calibrated X-ray equipment to uphold operational standards and compliance.
- Trained new technicians on safety protocols and efficient workflow practices in imaging department.
- Mentored junior technicians, fostering skill development and promoting adherence to safety protocols.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary.
- Led initiatives to reduce equipment downtime through proactive maintenance scheduling and troubleshooting.
- Checked equipment each day and reported major malfunctions to supervisor for attention.
- Upheld strict compliance with HIPAA regulations while handling sensitive patient information confidently and professionally throughout daily tasks.
- Conducted regular equipment maintenance and troubleshooting, ensuring optimal performance and reliability of X-ray machines.
- Explained imaging procedures to patients, offering comfort and assistance.
- Trained and supervised new radiologic technologists and technicians.
Certified Medical Assistant
Spine Team Texas
05.2011 - 01.2013
- Updated new EHR system.
- Organize spine conference
- Supervised junior medical assistants, fostering professional development and teamwork.
- Developed patient care plans in collaboration with healthcare providers to enhance outcomes.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Certified Medical Assistant
Cook Children’s
08.2010 - 04.2011
- Obtain vitals, patient intake, minor procedure assist, administer vaccines, perform flu and strep tests, perform petri dish smears and cultures, autoclave instruments, use of EHR, HIPAA (Health Insurance Portability and Accountability) compliant.
Certified Medical Assistant
Mid Cities Family Care
09.2008 - 08.2010
- Phone triage, patient intake, obtain vitals, perform PFT tests, administer vaccines, minor procedure assist, perform flu and strep tests use of EHR, HIPAA (Health Insurance Portability and Accountability) compliant.
Certified Medical Assistant
True Results Bariatric Specialists
09.2007 - 09.2008
- Patient intake, patient nutrition education, EKG tests, bariatric seminars, and scheduling.
Certified Medical Assistant
Saddleback Memorial Hospital
05.2003 - 07.2007
- Phone triage, patient intake, obtain vitals, minor procedure assist, schedule procedures, schedule appointments, organize and monitor drug samples, coordinate with drug reps.
Certified Medical Assistant/Diagnostic Technician
Saddleback Memorial Care Medical Center Gastroenterology
05.2002 - 05.2003
- Process radiology films in dark room, transfer specimens to pathology, minor procedure assist (Breast FNA and Core Biopsies), and patient intake.
Education
Bachelor of Science Degree -
Arizona State University
Tempe, AZ05.2024
Radiology Tech Prep Courses - undefined
Brookhaven Community College (DCCCD)
05.2021
Registered Nurse Prep Courses - undefined
Tarrant County Community College District (TCCCD)
05.2011
Medical Assistant Certification - undefined
Poway Unified School District – Regional Occupation Program
01.2001
Skills
- Computer skills
- Office administration
- Critical thinking
- Strong problem solver
- Microsoft Office Suite
- Scheduling and calendar management
- Excel spreadsheets
- Invoice processing
- Meticulous attention to detail
- Supervising staff
- Training and coaching
- Coordination
Accomplishments
- Designed a more efficient Excel template to track and manage patient medical record reports and imaging.
- Training - Trained medical back office and front office staff on the office policies, medical terminology, scheduling, medical record requests and documentation, HIPAA policy, and provider orders.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule procedure appointments and answer inquiries.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of medical records, scheduling, and clinical orders.
- Developed a comprehensive understanding of breast imaging findings, enabling clear communication with patients regarding their results and the necessity for additional imaging when required.
Certification
- Nationally Registered Certified Medical Assistant - since 2001, renewed every two years
- CPR and BLS certified - since 2001, renewed quarterly
Timeline
Clinical Services Administrative Assistant
Baylor Scott & White Medical Center - Irving
08.2024 - Current
OR Scheduling Coordinator
Baylor Scott & White Health Surgical Group of North Texas
02.2022 - Current
Nationally Registered Certified Medical Assistant
Baylor Scott & White Surgical Group of North Texas
10.2021 - 02.2022
Medical Assistant Supervisor
FEM Center
10.2020 - 08.2021
Certified Medical Assistant
DFW Fertility
05.2017 - 10.2020
X-Ray Tech (NCT)
Spine Team Texas
01.2013 - 05.2017
Certified Medical Assistant
Spine Team Texas
05.2011 - 01.2013
Certified Medical Assistant
Cook Children’s
08.2010 - 04.2011
Certified Medical Assistant
Mid Cities Family Care
09.2008 - 08.2010
Certified Medical Assistant
True Results Bariatric Specialists
09.2007 - 09.2008
Certified Medical Assistant
Saddleback Memorial Hospital
05.2003 - 07.2007
Certified Medical Assistant/Diagnostic Technician
Saddleback Memorial Care Medical Center Gastroenterology
05.2002 - 05.2003
Radiology Tech Prep Courses - undefined
Brookhaven Community College (DCCCD)
Registered Nurse Prep Courses - undefined
Tarrant County Community College District (TCCCD)
Medical Assistant Certification - undefined
Poway Unified School District – Regional Occupation Program
Bachelor of Science Degree -
Arizona State University
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