Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

KRISTEN CHAPMAN

Monclova,OH

Summary

Mental Health Case manager, experienced in working with adults recovering from substance abuse disorders, trauma, depression, anxiety, and other mental health diagnosis. Reliable, detail-oriented, independent, people-oriented, and adaptable to change. Focused on results, quality, fairness, and collaboration. Empathetic and proficient in applying CBT and Behavioral Health skills to facilitate client mental health. Expertise in applying therapeutic approaches to promote patient health and growth. Offering over 28 years' experience in the mental health field.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Mental Health Case Manager

Harbor Behavioral
Perrysburg, OH
11.1995 - Current
  • Completed Payee duties while current Payee was on FMLA
  • Managed diverse case load, including organizing and maintaining appropriate case records
  • Managed incoming and outgoing patient and provider phone calls
  • Initiated, organized and led day treatment program activities daily
  • Demonstrated leadership qualities and traits by leading by example
  • Generated memos, emails and reports when appropriate
  • Worked cooperatively as team member within classroom and entire school community
  • Consulted with teachers, staff and parents regarding meeting developmental/mental health needs of students
  • Exhibited flexibility and enthusiasm in performing assigned duties
  • Assured exceptional customer service skills in dealing with staff, visitors and clients
  • Maintained professional and ethical relationship with staff, clients and outside entities
  • Provided individual and group therapy for clients and documents process in client record
  • Prepared and maintained notes, reports and case histories in electronic health record system
  • Provided initial and on-going consultation to clients referred for services
  • Collaborated with Psychiatrists, Psychologists, Nurses and ancillary clinicians
  • Maintained professional therapeutic boundaries with clients and families
  • Engaged with clients to encourage participation in programming
  • Escorted clients to and from scheduled activities in safe and professional manner
  • Functioned well as team member and contributed positively to team and organization
  • Educated self and share with team appropriate community referrals and supportive services
  • Maintained appropriate and therapeutic relationship with clients
  • Met direct service expectations in terms of type and quantity of services provided
  • Maintained client records and case notes
  • Provided assessment of strengths and therapeutic needs of client
  • Communicated any and all urgent matters with immediate supervisor
  • Maintained confidentiality in matters of agency operations, personnel and clients
  • Established and maintained therapeutic relationship within professional standards and confidentiality laws
  • Guided and motivated client toward achievement of goals
  • Engaged clients in activities and interactions designed to encourage achievement of treatment goals
  • Coached clients on independent living skills and coping mechanisms
  • Engaged in crisis prevention and verbal de-escalation
  • Coordinated psychiatric, psychological and medical services
  • Demonstrated appropriate communication skills in addressing co-workers, community members and partners and clients
  • Observed patient behavior, mental status and activities
  • Worked appropriately and communicated clearly with staff and students in unpredictable, stressful situations
  • Pursued professional development through participation in education and training program
  • Provided intervention and de-escalation for clients experiencing mental health symptoms
  • Developed and maintained service relationship with youth and family
  • Participated in team meetings and Quality Improvement initiatives.
  • Collaborated with other professionals to coordinate care for clients with complex needs.
  • Developed individualized treatment plans that addressed the needs of each client.
  • Provided crisis intervention services as needed in order to ensure safety of clients.
  • Coordinated referrals to external agencies or specialists when additional support was required by clients.
  • Responded promptly to emergency calls from distressed individuals seeking assistance.
  • Facilitated group therapy sessions to encourage communication and understanding among participants.
  • Participated in case reviews and team meetings to discuss best practices for providing quality care.
  • Maintained a high level of confidentiality when working with clients on sensitive matters.
  • Created detailed reports documenting interactions with clients and progress towards goals.
  • Ensured compliance with all regulations pertaining to Mental Health Case Management services.
  • Actively listened while engaging with clients during one-on-one counseling sessions.
  • Assisted clients in navigating various systems such as housing, employment, education.
  • Provided guidance on lifestyle changes that could benefit individuals struggling with mental illness.
  • Modified treatment activities or approaches as needed to comply with changes in clients' status.
  • Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
  • Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
  • Guided clients in developing skills or strategies for dealing with problems.
  • Assessed patients for risk of suicide attempts or harmful behavior toward others.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
  • Prepared and maintained required treatment records and reports.
  • Referred patients or clients to community resources or specialists.

Mental Health Technician and Social Worker

First Call For Help
Napoleon, OH
08.1993 - 11.1995
  • Performed initial intake assessments, formulated diagnoses and develop client's treatment plan
  • Collaborated with Psychiatrists, Nurse Practitioners and Mental Health Clinicians
  • Provided individual counseling to address motivational and psychosocial problems of clients
  • Engaged with patients to encourage participation in programming
  • Communicated formally and informally about client needs and progress
  • Exhibited knowledge of assessment and care management of patients
  • Documented timely, accurate and appropriate clinical information in patient's medical record
  • Provided services to clients through short-term case management model
  • Conducted client assessments and developed age and culturally appropriate treatment and intervention plans
  • Provided services with understanding that some may occur outside of normal business hours
  • Participated in team meetings and Quality Improvement initiatives
  • Maintained client records and case notes and input data on clients into database
  • Collaborated with Psychiatrists, Psychologists, Nurses and ancillary clinicians
  • Maintained documentation of client's individual and group treatment
  • Maintained appropriate professional standards and provided timely, appropriate follow-up for consumers
  • Helped patient get accustomed to unit and hospital
  • Conducted patient assessments to determine medical and mental health status
  • Communicated any and all urgent matters with immediate supervisor
  • Engaged in crisis prevention and verbal de-escalation
  • Met administrative and clinical documentation requirements both in terms of content and timeliness
  • Provided intervention and de-escalation for clients experiencing mental health symptoms
  • Participated in weekly Utilization Management supervision, monthly clinical supervision
  • Responded calmly and appropriately in crisis situations, implementing effective therapeutic interventions and strategies
  • Functioned well as team member and contributed positively to team and organization
  • Provided direct care services to patients on skills of daily living
  • Facilitated mental health treatment groups for participants.

Education

Bachelor of Arts - Sociology-Human Services

Adrian College

High School Diploma - College Prep

Pike Delta York Senior High School

Skills

  • Skilled Case Manager with top-notch assessment, documentation and counseling abilities honed over 28-year career
  • Successful at helping individuals build positive coping skills to manage daily living needs
  • History of assisting with dependencies and social issues using multiple therapeutic approaches
  • Client Privacy
  • Patient Services
  • Negotiation Skills
  • Flexible Schedule
  • Electronic Medical Record
  • Transportation
  • Care Coordination
  • Clinical Services
  • Computer Skills
  • Direct Patient Care
  • Treatment Planning
  • Behavior Management
  • Client Advocacy
  • Anger Management Techniques
  • Behavioral Assessment
  • Time Management Abilities
  • Goal Setting
  • Active Listening
  • Adaptability
  • Effective Communication
  • Attention to Detail
  • Reliability
  • Teamwork and Collaboration
  • Case Documentation
  • Crisis Prevention Intervention (CPI)
  • Organizational Skills
  • Problem-Solving
  • Time Management
  • Tracking Client Progress
  • Problem-Solving Abilities
  • Client Goal Planning
  • Excellent Communication
  • Professionalism
  • Adaptability and Flexibility
  • Multitasking
  • Professional Demeanor
  • Patient Education
  • Team Collaboration
  • Clinical Documentation
  • Crisis Intervention

Accomplishments

  • Named the February 2023 Trusted Winner at Harbor for demonstrating trusted behavior

Certification

  • CPR and First Aid Certified
  • CPI Certified

References

References available upon request.

Timeline

Mental Health Case Manager

Harbor Behavioral
11.1995 - Current

Mental Health Technician and Social Worker

First Call For Help
08.1993 - 11.1995

Bachelor of Arts - Sociology-Human Services

Adrian College

High School Diploma - College Prep

Pike Delta York Senior High School

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KRISTEN CHAPMAN