KRISTEN LEIGH CHAPMAN

*Effectively engages children/youth with significant behavioral health needs and their family/caregivers for assigned caseload (1:10 for ICC and 1:25 for MCC).

* Builds and maintains knowledge of available community resources and helps to link youth and family to needed support.

* Conducts comprehensive CANS assessment and facilities development of an individualized, strength-based Child and Family-Centered Care Plan.

* Actively monitors plan to ensure services are provided in accordance with plan and helps to address challenges and barriers and updates/modifies plan as needed.

* Facilitates Child and Family Team meetings and ensures the child and family have a voice and choices in their plan and providers. Encourages creative solutions and use of natural supports with a goal of maintaining the youth in the community and in the least restrictive environment.

* Facilitates access to clinical and psychiatric consultation for assigned ICC and/or MCC youth.

* Develops safety-crisis plan with youth, family, and reviews

* Ensures that initial and ongoing engagement, contacts, and documentation are completed as required per CME (Care Managed Entity) rules.

* Must be willing to work flexible hours which may include evenings and/or weekends.

* Required to provide services in the home and other community settings.

* In compliance with Harbor’s telehealth policies and procedures, provides telehealth services for assigned clients utilizing Harbor authorized or provided telehealth equipment.

* Facilitates discharge, transition activities and linkages with other services as needed.

* Completes documentation in the format appropriate and acceptable to Harbor and submits all documentation according to Harbor policy and as required for CME.

* In providing billable services, that meet or exceed unit/direct service expectations established by Harbor.

* Provides crisis intervention services and is available for consultation.

* As requested by the Care Coordination Supervisor, obtains/maintains Health Officer certification and provides pre-screening services.

* Timely and accurate completion of Peer/Clinical Records Reviews for other staff and demonstrates satisfactory performance on Peer/Clinical Record Reviews.

* Participates in supervision, peer consultations, staff meetings and continuing education.

* Reviews “Authorizations to Disclose / Obtain Confidential Information” (ROIs/PHIs).

* Demonstrates satisfactory performance on identified outcome measures and client satisfaction reports.

* Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.

* Provides support, education, and consultation, assists the client and family in increasing social support skills and networks, conducts and coordinates indicated evaluations and assessments by internal and/or external providers, coordinates and monitors all services identified in the Child and Family-Centered Care Plan, and aids in gaining access to essential community resources.

*Union Steward

*Managed diverse case load, including organizing and maintaining appropriate case records. Managed incoming and outgoing patient and provider phone calls.

*Initiated, organized and led program activities daily.

*Demonstrated leadership qualities and traits by leading by example. Generated memos, emails and reports when appropriate.

*Worked cooperatively as team member within classroom and entire school community

Consulted with teachers, staff and parents regarding meeting developmental/mental health needs of students.

*Provided service referrals and linkage as clinically appropriate. Exhibited flexibility and enthusiasm in performing assigned duties.

*Assured exceptional customer service skills in dealing with staff, visitors and clients. Developed and maintained behavioral health programs including therapy goals to meet student needs.

*Maintained professional and ethical relationship with staff, clients and outside entities.

*Provided individual and group therapy for clients and documents process in client record. Prepared and maintained notes, reports and case histories in electronic health record system. Created atmosphere conducive to learning, achievement and self-discipline.

*Facilitated process groups, one-to-one sessions.

*Conducted 3 assigned group-counseling sessions each week.

*Provided initial and on-going consultation to clients referred for services. Collaborated with Psychiatrists, Psychologists, Nurses and ancillary clinicians. Facilitated services and skills training in individual and group settings.

*Maintained professional therapeutic boundaries with clients and families. Engaged with clients to encourage participation in programming.

*Escorted clients to and from scheduled activities in safe and professional manner. Functioned well as team member and contributed positively to team and organization. Conducted client assessments to determine medical and mental health status.

*Educated self and share with team appropriate community referrals and supportive services. Maintained appropriate and therapeutic relationship with clients.

*Met direct service expectations in terms of type and quantity of services provided. Maintained client records and case notes and input data on clients into database. Provided assessment of strengths and therapeutic needs of client.

*Communicated any and all urgent matters with immediate supervisor.

*Documented timely, accurate and appropriate clinical information in client's medical record. Maintained confidentiality in matters of agency operations, personnel and clients.

*Established and maintained therapeutic relationship within professional standards and confidentiality laws.

*Guided and motivated client toward achievement of goals.

*Engaged clients in activities and interactions designed to encourage achievement of treatment goals.

*Coached clients on independent living skills and coping mechanisms.

*Provided individual counseling to address motivational and psychosocial problems of clients. Maintained appropriate professional standards and provided timely, appropriate follow-up. Provided services to clients through short-term case management model.

*Engaged in crisis prevention and verbal de-escalation. Coordinated psychiatric, psychological and medical services. Facilitated mental health treatment groups for participants.

*Demonstrated appropriate communication skills in addressing co-workers, community members and partners and clients.

*Provided school personnel and parents with information on child's mental health. Observed patient behavior, mental status and activities.

*Worked appropriately and communicated clearly with staff and students in unpredictable, stressful situations.

*Pursued professional development through participation in education and training programs. Documented in patient medical record appropriately and accurately.

*Provided intervention and de-escalation for clients experiencing mental health symptoms. Participated in individual and group reflective consultation, case staffing, meetings and training. Developed and maintained service relationship with youth and family.

*Participated in team meetings and Quality Improvement initiatives.

* Maintained documentation of each individual session.

* Union Representative and participated in Contract Negotiations *Was a member of the Health and Safety Committee for 15 years

• Performed initial intake assessments, formulated diagnoses and develop client's treatment plan
• Collaborated with Psychiatrists, Nurse Practitioners and Mental Health Clinicians
• Provided individual counseling to address motivational and psychosocial problems of clients
• Engaged with patients to encourage participation in programming
• Communicated formally and informally about client needs and progress
• Exhibited knowledge of assessment and care management of patients
• Documented timely, accurate and appropriate clinical information in patient's medical record
• Provided services to clients through short-term case management model
• Conducted client assessments and developed age and culturally appropriate treatment and intervention plans
• Provided services with understanding that some may occur outside of normal business hours
• Participated in team meetings and Quality Improvement initiatives
• Maintained client records and case notes and input data on clients into database
• Collaborated with Psychiatrists, Psychologists, Nurses and ancillary clinicians
• Maintained documentation of client's individual and group treatment
• Maintained appropriate professional standards and provided timely, appropriate follow-up for consumers
• Helped patient get accustomed to unit and hospital
• Conducted patient assessments to determine medical and mental health status
• Communicated any and all urgent matters with immediate supervisor
• Engaged in crisis prevention and verbal de-escalation
• Met administrative and clinical documentation requirements both in terms of content and timeliness
• Provided intervention and de-escalation for clients experiencing mental health symptoms
• Participated in weekly Utilization Management supervision, monthly clinical supervision
• Responded calmly and appropriately in crisis situations, implementing effective therapeutic interventions and strategies
• Functioned well as team member and contributed positively to team and organization
• Provided direct care services to patients on skills of daily living
• Facilitated mental health treatment groups for participants