Summary
Overview
Work History
Education
Skills
President of Kids' Chance of CA
HIRMA Board Member
Comp Laude Award Winner
Timeline
Generic

Kristen Chavez

Camarillo,CA

Summary

Results-driven sales professional with a proven ability to build lasting customer relationships and drive sales success. Known for engaging customers to establish rapport, delivering exceptional service, and consistently exceeding sales targets. Demonstrated success in closing sales and fostering client loyalty. Leadership expertise in business leadership, budget management, and operational strategy, gained from experience at WorkCompCentral. Skilled in developing and executing innovative strategies that drive growth, enhance efficiency, and lead teams to achieve outstanding results. Strong capabilities in decision-making, multitasking, and relationship building.

Overview

20
20
years of professional experience

Work History

Account Executive

Gallagher Bassett
10.2021 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets by identifying new business opportunities and creating customized solutions for clients.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
  • Contributed to team objectives in fast-paced environment.
  • Contributed to event marketing, sales and brand promotion.

General Manager

WorkCompCentral
09.2020 - Current
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Formulated policies and procedures to streamline operations.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

President/CEO

WorkCompCentral.com
11.2004 - 09.2020
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Orchestrated positive media coverage and stakeholder relations as public face of company.

Education

High School Diploma -

Channel Islands High School
Oxnard, CA
06.2003

Skills

  • Originality and Creativity
  • Relationship building and management
  • Customer rapport
  • Goal Setting
  • Finance and Accounting Oversight
  • Market and Competitor Research
  • Multitasking and Prioritization
  • New business opportunities
  • Customer relationship management
  • Client relationship building

President of Kids' Chance of CA

As President of Kids' Chance of California, I am deeply committed to supporting the children of California workers who have been fatally or seriously injured on the job. Our organization provides need-based educational scholarships, helping these children pursue their dreams of higher education despite the challenges they face. Since its founding in 1988, Kids’ Chance has grown to serve families across 45 states, and through our efforts, we are able to offer hope and opportunity to the next generation. I take great pride in leading our organization’s mission, working with dedicated volunteers, partners, and donors to ensure that these children have the resources they need to succeed academically and thrive in life.

HIRMA Board Member

As a Board Member of the Hispanic Insurance Risk Management Association (HIRMA), I am honored to help advance the interests of Hispanic professionals in the insurance and risk management sectors. In this role, I work alongside a talented group of leaders to promote diversity, equity, and inclusion within the industry, while also providing valuable resources and networking opportunities for members. We strive to enhance education, share industry insights, and empower the next generation of Hispanic risk management professionals. My commitment is to foster a collaborative environment that drives both professional growth and meaningful change within the industry.

Comp Laude Award Winner

I am honored to be the 2021 Comp Laude Award winner in Philanthropy, an achievement that recognizes my commitment to making a positive impact through charitable efforts in the workers' compensation industry. This award reflects my dedication to supporting initiatives that improve the lives of injured workers and their families, particularly through educational scholarships and community outreach. Being recognized for this work is both humbling and inspiring, and it motivates me to continue fostering a spirit of giving and advocacy in the workers' comp space, ensuring that those in need receive the resources and opportunities they deserve.

Timeline

Account Executive

Gallagher Bassett
10.2021 - Current

General Manager

WorkCompCentral
09.2020 - Current

President/CEO

WorkCompCentral.com
11.2004 - 09.2020

High School Diploma -

Channel Islands High School
Kristen Chavez