Kristen Clark
Windham,NH
Summary
Driven customer service account specialist with 14+ years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Knowledgeable Insurance Specialist adept at selling policies and servicing customer needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Specialist
Stanton Insurance Agency, Inc
01.2020 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Maintained high standards of customer service by building relationships with clients.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
Receptionist Administrator
Stanton Insurance Agency, Inc
10.2009 - 01.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Processed policy changes
- Followed up with clients for payments and cancellations due to nonpayment.
Education
No Degree - Liberal Arts And General Studies
Middlesex Community College
Bedford, MASkills
- Policy analysis
- Client needs analysis
- Documentation abilities
- Account Management
- Client Relations
- Client Retention
- Policy writing
- Upselling
- Policy Knowledge
Certification
Licensed in Massachusetts and New Hampshire.
Timeline
Insurance Specialist
Stanton Insurance Agency, Inc
01.2020 - Current
Receptionist Administrator
Stanton Insurance Agency, Inc
10.2009 - 01.2020
No Degree - Liberal Arts And General Studies
Middlesex Community College
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