Kristen Clark
Tampa,FL
Summary
Enthusiastic, organized, and reliable professional experience seeking an opportunity to contribute to company's goals and professional growth and development.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Hilton Worldwide (Starbucks)
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Grocery Shopper
ShipIt
01.2020 - Current
Customer Service Call Center Representative
Sears
02.2019 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
Barista/ Shift Supervisor
Starbucks
01.2016 - 12.2018
Shift Leader
Dunkin Donuts
06.2006 - 12.2014
Assistant Teacher
Queens Village Day School
01.2006 - 06.2007
Sales Associate
Macy's
01.2004 - 01.2006
Receptionist
Law office of Deborah Williams, Esq
01.2001 - 01.2004
Education
Cosmetology -
Empire Beauty School
New York, NY01.2007
Associate Degree - Business Management
Nassau Community College
Garden City, NY01.2006
Business Management -
Howard University
New York, NY01.2006
High School Diploma -
Campus Magnet High School
New York01.2002
Skills
- Microsoft Office
- Organized/Multi-tasking Skills
- Dependable
- Excellent Communication Skills
- Computer Skills
- Team Player
- Detail-oriented
- Dependable & Flexible
- Customer Service
Social Club
Alpha Kappa Alpha Sorority Inc., 2004
Summary Of Skills And Qualifications
- Enthusiastic
- Organized
- Reliable
- Microsoft Office
- Organized/Multi-tasking Skills
- Dependable
- Excellent Communication Skills
- Computer Skills
- Team Player
- Detail-oriented
- Dependable & Flexible
- Customer Service
Timeline
Assistant Manager
Hilton Worldwide (Starbucks)
05.2023 - Current
Grocery Shopper
ShipIt
01.2020 - Current
Customer Service Call Center Representative
Sears
02.2019 - 09.2020
Barista/ Shift Supervisor
Starbucks
01.2016 - 12.2018
Shift Leader
Dunkin Donuts
06.2006 - 12.2014
Assistant Teacher
Queens Village Day School
01.2006 - 06.2007
Sales Associate
Macy's
01.2004 - 01.2006
Receptionist
Law office of Deborah Williams, Esq
01.2001 - 01.2004
Cosmetology -
Empire Beauty School
Associate Degree - Business Management
Nassau Community College
Business Management -
Howard University
High School Diploma -
Campus Magnet High School
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