Kristen Cobb
Altoona,IA
Summary
Seasoned professional with 23 years of experience, including direct customer service expertise as a Customer Service Specialist at Frito Lay. Skilled in customer relationship and order management, adept at addressing service inquiries and resolving complaints with efficiency. Seeking to leverage strong communication and relationship-building abilities in a Customer Service role.
Utility professional with hands-on experience in underground utility detection and site assessment. Skilled in utilizing advanced locating equipment and interpreting technical maps and blueprints. Strong focus on team collaboration and effectively adapting to shifting project needs. Reliable and results-driven with keen attention to safety and accuracy.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Utility Locator / Troubleshooting
Vanngaurd
03.2025 - Current
- Identified underground utilities to prevent damage during excavation.
- Improved safety by accurately marking utility locations.
- Utilized GPS technology for precise utility mapping.
- Prevented service disruptions, coordinating with construction teams.
- Collaborated with contractors for effective project planning.
- Conducted site assessments to ensure compliance with regulations.
- Trained new team members to ensure accuracy in utility locating.
- Facilitated project timelines by delivering quick and precise utility information.
- Ensured public safety by identifying hazardous utility locations.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Increased customer satisfaction by providing thorough explanations of markings and utility locations.
- Conducted damage investigations, identifying root causes and recommending corrective actions.
- Identified depths of water, sewer, gas, cable, oil and electric lines using Type equipment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Package Handler
FedEx Ground
12.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Stored and secured packages in designated areas to prevent damage and theft.
Delivery Driver
FedEx
08.2019 - 03.2024
- Coordinate optimal delivery routes to ensure punctual distribution of packages
- Implement safe package handling and vehicle loading techniques to prevent damage during transit
- Manage high-volume delivery operations, averaging 75+ stops per day, while adhering to strict tracking and documentation protocols
- Conduct thorough vehicle inspections and perform preventive maintenance to uphold safety and performance standards
Customer Service Specialist
Frito Lay
11.2020 - 07.2021
- Managed customer interactions, addressing inquiries, billing issues, and service requests, ensuring prompt resolution and customer satisfaction
- Recorded customer data and transaction details in [Software], contributing to the accuracy and reliability of customer service operations
- Assisted in event preparation and merchandise presentation, maintaining store standards and supporting promotional activities
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Mail Courier
USPS
01.2018 - 08.2019
- Managed accurate sorting, arrangement, and delivery of mail and parcels, ensuring adherence to established delivery sequences and schedules
- Maintained meticulous records of change-of-address forms and executed mail forwarding procedures, in addition to handling the inventory of postal supplies for customer transactions
- Provided high-quality customer service, including the collection of payments and signatures for special deliveries, and addressed customer inquiries with detailed information about postal services
Hairstylist
Self Employed
09.2001 - 05.2018
- Consulted with clients to understand their needs, resulting in personalized hair care and styling recommendations
- Performed advanced coloring techniques, including balayage and fashion color services, ensuring client satisfaction with the outcome
- Increased salon revenue by successfully upselling treatments and services during client interactions
- Maintained expertise in hair styling trends through continuous education, enhancing service quality and market competitiveness
- Developed a robust client database by providing exceptional service, leading to repeat business and effective social media promotion
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Trained and motivated employees to perform daily business functions.
Education
Cosmetology - Cosmetology
La James International School of Hairstyling
Johnston, IA08.2001
General Education -
Arroyo Grande High School
Arroyo Grande, CA06.1994
Skills
- Customer Relationship Management
- Customer Order Management
- Customer Service
- Strong Communication
- Relationship Building
- Appointment Scheduling
- Delivery Scheduling
- Positive and Professional
Certification
Cosmetology License
Timeline
Utility Locator / Troubleshooting
Vanngaurd
03.2025 - Current
Package Handler
FedEx Ground
12.2024 - Current
Customer Service Specialist
Frito Lay
11.2020 - 07.2021
Delivery Driver
FedEx
08.2019 - 03.2024
Mail Courier
USPS
01.2018 - 08.2019
Hairstylist
Self Employed
09.2001 - 05.2018
General Education -
Arroyo Grande High School
Cosmetology - Cosmetology
La James International School of Hairstyling
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