Kristen Cochran
Bend,OR
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Athleta
09.2018 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Utilized upselling techniques to promote additional products and increase sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Cultivated interpersonal skills by building positive relationships with others.
Retail Sales Associate/Buyer Specialist
Hot Box Betty
10.2010 - 05.2018
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Researched and identified new suppliers and vendors.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Geography
Southern Oregon University
Ashland, OR06.1989
Skills
- Merchandise Receiving and Handling
- Upselling strategies
- Customer Service
- Building Customer Loyalty
- Retail Merchandising
- Retail Sales
- Merchandising and Display
- Stocking and Receiving
- Dressing Room Assistance
Timeline
Retail Sales Associate
Athleta
09.2018 - Current
Retail Sales Associate/Buyer Specialist
Hot Box Betty
10.2010 - 05.2018
Bachelor of Science - Geography
Southern Oregon University
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