Kristen Cohen
Windsor Mill,MD
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Murn Management
11.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Processed security deposit refunds.
- Attended staff meetings and took extensive notes to share with property manager.
- Posted policies and rules in common areas for tenant review.
Leasing Manager
Murn Management
03.2023 - 11.2023
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
Leasing Professional
Murn Management
09.2022 - 03.2023
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Kept meticulous records of correspondence between management and tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
Leasing Specialist
Peak Management
04.2021 - 09.2022
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Set appointment times for individuals to tour facilities and see available units.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
Administrative Assistant
Habitat America
04.2018 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
High School Diploma -
Franklin High School
Reisterstown06.2017
Skills
- Familiar with Both Yardi ,Crm and MRI the knock
- Preforming property and housing inspections using HappyCo
- Navigating the residency bureau for filings and Evictions
- Business processes and procedures
- Critical Thinking
- Customer Relations
Timeline
Assistant Property Manager
Murn Management
11.2023 - Current
Leasing Manager
Murn Management
03.2023 - 11.2023
Leasing Professional
Murn Management
09.2022 - 03.2023
Leasing Specialist
Peak Management
04.2021 - 09.2022
Administrative Assistant
Habitat America
04.2018 - 04.2020
High School Diploma -
Franklin High School
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