Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen Coker

Harriman

Summary

Process improvement professional with extensive experience in optimizing workflows and enhancing operational efficiency. Proven track record of collaborating with cross-functional teams and delivering impactful process improvements. Known for adaptability and results-driven approach, leveraging skills in data analysis and change management.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Process Improvement Specialist

IES, Holdings
09.2023 - Current
  • Presented findings from process improvement initiatives to senior leadership, securing buy-in for necessary changes across the organization.
  • Developed metrics-based reporting systems to provide actionable insights on process effectiveness and efficiency gains.
  • Conducted root cause analysis to diagnose issues in existing processes, enabling targeted improvements for maximum impact.
  • Enhanced communication and collaboration between departments, ensuring a cohesive approach to process improvement efforts.
  • Led process mapping initiatives, resulting in a comprehensive understanding of current state workflows and areas for improvement.
  • Mitigated risk factors within processes by conducting thorough audits on a regular basis.
  • Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.

Maintenance Operations Specialist

Y-12 National Security Complex
03.2021 - Current
  • Completed paperwork in full, on time and with high accuracy.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain deadline targets.
  • Trained team members in successful usage of online portal paperwork.
  • Filled overtime positions for maintenance operations.
  • Processed Top Security Clearances
  • Managed internal operational standards and productivity targets.

Office Manager

Morgan County Broadcasting
11.2019 - 02.2021
  • Coordinated special projects and managed schedules.
  • Maintained computer and physical filing systems.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Controlled finances to lower costs and keep business operating within budget.
  • Input financial data and produced reports using Intuit Quickbooks.
  • Managed payroll operations for employees.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Assisted management with annual expense plans to strategically track income or revenue.

Assistant Office Manager

Pryor Pediatric Dentistry
04.2010 - 11.2019
  • Recruited, retained and developed staff.
  • Planned, directed and monitored regulatory operations.
  • Handled all media and public relations inquiries.
  • Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
  • Coordinated materials for program needs, including physical files, tracking spreadsheets and update reports.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Education

Bachelor of Science - Interdisciplinary Studies

Tennessee Technological University
Cookeville, TN
05.2019

Associate of Science - General

Roane State Community College
Harriman, TN
05.2017

Skills

  • Microsoft Office
  • Financial records and processing
  • Public relations
  • Time management
  • Planning and Coordination
  • Business Networking
  • Staff Management
  • Pre-Employment Screening
  • Benefits and compensation
  • Account Reconciliation Processes
  • Process mapping
  • Process improvement solutions
  • Lean manufacturing concepts
  • Training employees
  • Data collection
  • Six Sigma

Certification

- 7-In-1 Executive Presence Certification

- The Project Management Course Certification

- Process Improvement & Process Mapping Certification

- Visio 365 Certification

- Six Sigma: Certified Six Sigma Yellow Belt (Accredited)

- Dynamics 365 Core Finance & Operations

- Dynamics 365 Financial & Operations: Financials

Timeline

Process Improvement Specialist

IES, Holdings
09.2023 - Current

Maintenance Operations Specialist

Y-12 National Security Complex
03.2021 - Current

Office Manager

Morgan County Broadcasting
11.2019 - 02.2021

Assistant Office Manager

Pryor Pediatric Dentistry
04.2010 - 11.2019

Bachelor of Science - Interdisciplinary Studies

Tennessee Technological University

Associate of Science - General

Roane State Community College

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Kristen Coker