Kristen Coleman
Kalamazoo,MI
Summary
Dynamic Quality Control Inspector with a proven track record at John Gernaat, excelling in defect identification and visual inspections. Adept at enhancing team productivity through effective training and mentorship, while implementing quality control measures that significantly improved operational efficiency. Strong communicator committed to fostering a positive work environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
John Gernaat
- Oversaw daily restaurant operations to ensure adherence to quality and service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory control measures to optimize stock levels and minimize waste.
- Conducted regular performance evaluations to improve staff productivity and morale.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Manger
Burger King
Kalamazoo, MI
10.2019 - Current
- Oversaw daily restaurant operations to ensure adherence to quality and service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory control measures to optimize stock levels and minimize waste.
- Conducted regular performance evaluations to improve staff productivity and morale.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Shift Leader
Popeyes Chicken
Kalamazoo, MI
09.2018 - 2020
- Supervised team members, ensuring consistent service quality during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels, facilitating timely replenishment of supplies.
- Assisted in implementing health and safety protocols to enhance workplace compliance.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction.
- Developed schedules to optimize labor costs while maintaining service flow.
- Conducted performance evaluations for team members, fostering professional growth.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Line Lead
Bentler Automotive
Kalamazoo, MI
06.2016 - 02.2018
- Oversaw daily production workflows, ensuring adherence to quality standards and safety protocols.
- Mentored team members on operational procedures and best practices for efficiency improvements.
- Implemented process enhancements, reducing downtime and improving overall productivity metrics.
- Coordinated material handling and inventory management to support seamless operations.
- Maintained open lines of communication between management and production staff, successfully resolving any conflicts or concerns that arose during daily operations.
- Monitored product quality to achieve superior quality reputation.
- Increased employee morale by fostering a positive work environment through effective communication and constructive feedback.
- Addressed any bottlenecks or inefficiencies within the manufacturing line, optimizing operations for maximum output capacity.
- Followed daily production schedules for organized and on-time deliveries.
- Maintained accurate records of all production activities, providing valuable data for future planning and decision-making processes.
- Collaborated with other departments to establish smooth operations and encourage teamwork.
Education
GED -
Loy Norrix
Portage, MISkills
Quality control
Visual inspection
Product inspection
Visual inspections
Defect identification
Reporting and analysis
Certification
Safe serve certification
Timeline
Manger
Burger King
10.2019 - Current
Shift Leader
Popeyes Chicken
09.2018 - 2020
Line Lead
Bentler Automotive
06.2016 - 02.2018
Quality Control Inspector
John Gernaat
GED -
Loy Norrix