Kristen Cook

Experienced professional skilled in successfully interacting with diverse individuals from various backgrounds, histories, and experiences. Consistently delivers high-quality service with professionalism and respect. Valued asset in team environments, known for being respectful and courteous. Strives to bring a gold standard of customer service and excellence to the company. Self-motivated with extensive customer service experience. Works well both independently and as a strong team member. Highly effective in time management and scheduling responsibilities, with a proven ability to plan and prioritize work efficiently. Creates or leverages efficient workflow processes. Proven track record of supporting operational goals, fostering strong team collaboration, and adapting to changing needs efficiently. Reliability and a proactive approach are key strengths, leveraging effective communication and problem-solving skills.

• Completed training certificates for various state/federal requirements per their regulation for Compliance.
• FDCPA Certified.
• Acquired all necessary bank clearances.

• Supervised team of 100 or more staff members.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.