Kristen Cooper
Waverly,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Also very hardworking, passionate, and eager to secure entry-level position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Developmental Services Of Dickson County
02.2018 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Educated clients and family members on relevant topics to support independent living.
- Researched community resources and services to provide accessibility and assistance to clients.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Assembler
Conagra Brands
04.2011 - 07.2015
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hands.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Tested finished products to perform quality assurance and identify discrepancies.
- Conducted quality assurance inspections on finished components and identified issues.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Maintained equipment performance by lubricating and cleaning components.
- Replenished materials and supplies as needed to maintain production.
- Quickly shut down equipment in emergency situations following protocols.
- Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
- Operated and controlled electric pallet jacket.
Sales Associate/Cashier
Walmart
05.2006 - 07.2007
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Provided warranty information to customers purchasing covered items and services.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
Crew Member
McDonald's Restaurant
01.2005 - 02.2006
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
Education
No Degree - Healthcare Management
Nashville State Community College
Nashville, TN05.2025
Accounting Assistant Certificate - Business Systems Technology/ Accounting Assistant
Tennessee Technology Center At Waverly
Waverly11.2007
Skills
- Advanced knowledge of Microsoft Office (Excel, Word, Teams, One Note, PowerPoint & Outlook)
- Microsoft OneDrive
- PHS Infoserv
- SharePoint
- Teamtrack
- 3M Codefinder
- Employment Community First CHOICES Certified
- HIPPA Security Certification and Compliance
- First Aid Certification
Timeline
Direct Support Professional
Developmental Services Of Dickson County
02.2018 - Current
Assembler
Conagra Brands
04.2011 - 07.2015
Sales Associate/Cashier
Walmart
05.2006 - 07.2007
Crew Member
McDonald's Restaurant
01.2005 - 02.2006
No Degree - Healthcare Management
Nashville State Community College
Accounting Assistant Certificate - Business Systems Technology/ Accounting Assistant
Tennessee Technology Center At Waverly
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