Kristen Copenhaver
Lafayette,Louisiana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Director of Grants Management
The Family Tree
01.2022 - Current
- Developed high-performing teams of approximately 30 people by providing mentorship, guidance, and opportunities for professional growth.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed budgets, in excess of 3 million dollars, effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Project Director
The Family Tree Healthy Start Program
11.2016 - 01.2022
- Cultivated positive work environment, fostering open communication channels and encouraging team members to share ideas for continuous improvement.
- Enhanced team productivity through regular progress tracking and performance evaluations.
- Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
- Improved client satisfaction rates by effectively addressing concerns and incorporating feedback into future processes.
- Monitored project and program quality to meet audit expectations.
- Navigated challenging situations with diplomacy, resolving conflicts among team members while maintaining focus on project goals.
- Mentored and coached junior team members, fostering a collaborative work environment that prioritized professional growth.
Case Manager Supervisor
The Family Tree Healthy Start Program
10.2014 - 11.2016
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played key role in developing and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
- Championed strengths-based approach to case management, empowering clients to build upon their existing skills and abilities while addressing challenges head-on.
- Developed strong relationships with community partners to facilitate access to resources for clients in need.
- Established mentoring program for new hires, promoting knowledge transfer between experienced staff members and those just beginning their careers in case management.
- Promoted culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
- Implemented evidence-based practices in service delivery, resulting in more successful outcomes for clients.
- Facilitated professional development opportunities for staff members, fostering a culture of continuous learning and improvement within the team.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
Masters Level Case Manager
The Family Tree Healthy Start Program
09.2010 - 10.2012
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Truancy Counselor
16th Judicial District Attorney’s Office
01.2010 - 05.2010
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
Crisis Counselor Supervisor
Louisiana Spirit Hurricane Recovery
06.2009 - 01.2010
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Collaborated with multidisciplinary teams to create comprehensive care plans, addressing clients'' mental health, social, and emotional needs.
- Increased staff competency by providing ongoing training and education on best practices for crisis counseling techniques.
- Enhanced client support by conducting thorough assessments and developing personalized intervention plans.
- Facilitated group counseling sessions to support and encourage client growth.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Evaluated staff performance and provided coaching to address inefficiencies.
Program Director
Loving Hearts Social Services
03.2007 - 12.2007
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Established program policies and procedures to comply with regulatory requirements.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Mental Health Professional
Loving Hearts Social Services
03.2006 - 03.2007
- Provided targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
- Provided clients with recommendations to community resources.
- Managed caseloads efficiently by prioritizing based on client needs and availability of resources, ensuring timely intervention for all patients.
- Documented client progress in confidential files.
- Collaborated with interdisciplinary teams to create holistic care plans for patients, addressing both mental and physical health needs.
- Improved patient outcomes by developing and implementing comprehensive mental health treatment plans.
- Continually expanded professional knowledge through participation in relevant training workshops and conferences to enhance service delivery quality.
Education
Masters of Science in Counselor Education -
University of Louisiana At Lafayette
Lafayette, LA12.2005
Bachelors of Applied Life Sciences -
University of Southwestern Louisiana
Lafayette, LA12.1998
Skills
- Superior listening and communication skills
- Learns quickly and adapts well to changing situations and needs
- Anticipates problems and implements problem solving solutions
- Handles multiple tasks and emergencies with high levels of effectiveness
- Acts as a team leader
- Trains new staff
- Mentors others and inspires team morale
- Strategic Planning
- Verbal and written communication
- People Management
- Budget Management
- Program Management
- Hiring and Retention
- Financial Reporting
- Crisis Management
Professional Experience
- Grant writing
- Provided Reflective Supervision to a staff of 8
- Managed staff of 15-20
- Developed Policy and Procedure Manual for startup non-profit
- Created and implemented training procedures which became the organization standard for Case Management
- Provided QA/QI to improve data reliability and program effectiveness
- Decreased turnover through increased stability which lead to a more efficient work environment
- Designed database of clients and implemented a tracking system to improve efficiency and confidentiality
- Provided Individual, Couple, Family and Group Therapy, Crisis Intervention, Parenting Skills and Social Skills Training
- Performed Case Management Duties
- Performed Human Resource Duties, including but not limited to; payroll, benefits, interviewing, background checks, employee retention and suspension, and training
- Worked as part of a team to coordinate and deliver services
Timeline
Director of Grants Management
The Family Tree
01.2022 - Current
Project Director
The Family Tree Healthy Start Program
11.2016 - 01.2022
Case Manager Supervisor
The Family Tree Healthy Start Program
10.2014 - 11.2016
Masters Level Case Manager
The Family Tree Healthy Start Program
09.2010 - 10.2012
Truancy Counselor
16th Judicial District Attorney’s Office
01.2010 - 05.2010
Crisis Counselor Supervisor
Louisiana Spirit Hurricane Recovery
06.2009 - 01.2010
Program Director
Loving Hearts Social Services
03.2007 - 12.2007
Mental Health Professional
Loving Hearts Social Services
03.2006 - 03.2007
Masters of Science in Counselor Education -
University of Louisiana At Lafayette
Bachelors of Applied Life Sciences -
University of Southwestern Louisiana
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