Kristen Culbert
Dunkirk,MD
Summary
As a licensed real estate professional, I bring proven customer service expertise and keen attention to detail, skills honed through extensive frontline experience. Eager to apply my strong organizational and communication abilities in a real estate office, I am committed to facilitating smooth transactions and enhancing client satisfaction. My background equips me to thrive in a fast-paced, client-focused environment, making me a strong candidate for a licensed assistant position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Pier 7
Edgewater, Maryland
03.2025 - Current
- Serve as the first point of contact for guests, slip holders, and vendors, providing professional customer service in person, over the phone, and by email.
- Manage reservations for boat slips, land storage, and marina services while processing payments and maintaining accurate records.
- Coordinate with marina staff to ensure smooth daily operations, including slip assignments, maintenance requests, and event scheduling.
- Assist with administrative tasks such as filing, scheduling, inventory tracking, and preparing customer communications.
- Promote marina amenities and local partnerships, enhancing guest experiences, and encouraging repeat business.
- Maintain a welcoming environment by keeping the front desk organized, answering inquiries promptly, and resolving issues efficiently.
OGP Associate/Frontend Associate
Walmart
Dunkirk, USA
11.2022 - 03.2025
- Delivered outstanding customer service by efficiently handling inquiries and resolving issues, ensuring a positive shopping experience that fosters customer loyalty.
- Managed detailed inventory and order fulfillment processes, ensuring accuracy in order processing and delivery, which is critical for maintaining high client satisfaction.
- Communicated effectively with a diverse team and customer base, providing clear and concise information.
- Addressed and resolved complex customer and operational issues in a fast-paced environment, demonstrating the ability to stay calm under pressure.
North Beach Town Attendant
The Town of North Beach
North Beach, USA
05.2019 - 10.2022
- Excelled in providing a professional and courteous presence, ensuring top-notch client satisfaction by maintaining high standards of service and addressing visitor concerns promptly.
- Oversaw daily operations of key community areas, ensuring all environments were pristine and well-organized, reflecting a commitment to excellence and operational efficiency.
- Coordinated and supported town events and emergency responses, demonstrating an ability to manage multiple tasks effectively under pressure and contribute to successful event execution.
- Engaged with residents and visitors to promote community activities and ensure compliance with local regulations, showcasing strong communication skills and community awareness.
Education
Associate of Science - Business Administration And Management
College of Southern Maryland
Prince Frederick, MD08-2025
High School Diploma -
Northern High School
06.2021
Skills
- Problem-Solving
- Time-Management
- Customer Service
- Teamwork/Collaboration
- Conflict Resolution
- Microsoft Office
- Graphic Design
- Data entry
- Effective communication
Certification
Maryland Real Estate Salesperson License, 01/2025, Present
Hobbies and Interests
- Business Management
- Real Estate
- Interior Design
- Architecture
- Home Renovation
- Urban Planning
- Networking
Timeline
Front Desk Receptionist
Pier 7
03.2025 - Current
OGP Associate/Frontend Associate
Walmart
11.2022 - 03.2025
North Beach Town Attendant
The Town of North Beach
05.2019 - 10.2022
Associate of Science - Business Administration And Management
College of Southern Maryland
High School Diploma -
Northern High School