Kristen Cyran
Qualitative People Researcher and UX Designer
Garner,NC
Summary
Skilled researcher enthusiastic about supporting advancements in User Experience Research. Passionate about increasing knowledge to drive growth and needed improvements. Ready to apply knowledge and 10+ years of experience in research. Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Business Owner/Operator
Educlectic
Garner, NC
01.2022 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Leveraged WordPress to design and update websites, landing pages and other digital assets to support communication and marketing strategies.
- Utilized Google Analytics to monitor websites and other digital content and recommended strategies and updated channels to improve performance.
- Monitored emerging UX design trends and practices for useful techniques and cutting-edge developments suitable for integration into future projects.
- Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
- Used Agile planning principles to deliver tailored solutions that met customer requirements.
- Converted abstract ideas and requirements into user personas and storyboards.
- Recommended design changes and iterative updates to clients.
Manager, Product and Customer Education
MercuryGate International Inc.
Cary, NC
01.2019 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Performed statistical analyses to gather data for operational and forecast team needs; led to 10% increase in revenue margin.
- Applied customer feedback to develop process improvements and support long-term business needs; led to 18% increase in customer education usage.
- Identified, documented and reported on factors impacting learner performance.
- Actively listened to customers' requests, confirming full understanding before addressing concerns; used critical thinking to break down problems, evaluate solutions and make decisions.
- Lead staff of five personnel by implementing company policies, protocols, work rules and disciplinary action; Established team priorities, maintained projects, and monitored performance
Full-Time Faculty, Anthropology
Wake Technical Community College
Raleigh, NC
06.2014 - 03.2019
- Prepared training materials and instructional strategies to track student progress, accurately report skills and conduct competency assessments.
- Delivered information and valuable instructions to 200+ students each semester.
- Supported student educational and vocational planning to help each optimize learning strategies and reap long-term career benefits.
- Strived to continuously update course strategies and content based on current trends and technological advancements in education research and trends.
- Contributed educational and anthropological expertise to help optimize training courses and boost student learning outcomes.
- Maintained 200+ student records using Blackboard software.
- Coached underperforming students to help meet learning objectives.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations via college-wide Benchmarking process.
- Worked as principal investigator to coordinate qualitative research.
- Performed and reported on qualitative and quantitative analysis.
Research Assistant
North Carolina State University
Raleigh, NC
01.2013 - 06.2014
- Planned, modified and executed research techniques, procedures and tests.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
- Generated data models and performed analysis to produce reports outlining results.
- Conducted tests on equipment and instruments for quality.
- Worked with principal investigators to coordinate quantitative research.
- Performed qualitative and quantitative analysis.
- Set and oversaw quality assurance guidelines for laboratory work.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Doctorate of Education (EdD) - Adult And Continuing Education Administration
North Carolina State University
Raleigh, NC 05.2017 - Current
Master of Arts - Anthropology
North Carolina State University
Raleigh, NC 08.2012 - 05.2014
Bachelor of Science - Anthropology
University of Central Florida
Orlando, FL 08.2009 - 12.2011
Skills
Research Design
Present Research Findings
UX Design
User Centered Design Principles
Adobe Creative Suite
Figma
Certification
Adobe Captivate Specialist
Timeline
Google Career Certificates: UX Design
07-2022
Salesforce Certified Administrator
04-2022
Business Owner/Operator
Educlectic
01.2022 - Current
Adobe Captivate Specialist
09-2019
Manager, Product and Customer Education
MercuryGate International Inc.
01.2019 - Current
Doctorate of Education (EdD) - Adult And Continuing Education Administration
North Carolina State University
05.2017 - Current
Full-Time Faculty, Anthropology
Wake Technical Community College
06.2014 - 03.2019
Research Assistant
North Carolina State University
01.2013 - 06.2014
Master of Arts - Anthropology
North Carolina State University
08.2012 - 05.2014
Bachelor of Science - Anthropology
University of Central Florida
08.2009 - 12.2011