Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Kristen Dale

Maryville,TN

Summary

Passionate Store Manager at TitleMax Title Loans driving loan growth and enhancing customer satisfaction. Skilled in conflict resolution and proficient in Microsoft Office, I excel at implementing effective policies and managing teams to achieve business objectives. Committed to delivering exceptional service and fostering a positive work environment.

Overview

6
6
years of professional experience

Work History

Store Manager

TitleMax Title Loans
Knoxville, Tennessee
07.2022 - Current
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in loans, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Establish credit policies and operating procedures
  • Confer with company officials to develop methods and procedures to increase loans, expand markets, and promote business
  • Establish and implement policies, goals, objectives, and procedures for store
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandize displays and advertising copy
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Use computers for various applications, such as database management or excel processing.

Remote Data Entry/Billing Specialist

Stratus Orthopedic Supply Inc
Birmingham, AL
01.2019 - 12.2021
  • Responsible for patient authorizations
  • Communicate with insurance companies for medical equipment approval for the patients’ needs
  • Provide health benefit coverage for each patient who inquire about orthopedic supplies
  • Interpret Rx notes for provided codes when seeking authorizations
  • Input all patient orders and patient demographics into company billing software
  • Answer calls, provide information, and take messages for company associates
  • Transmit information or documents to company sales reps and or medical insurance companies, using computers via email, fax, or by mail.

Education

Certificate - Human Resources Management

Southern New Hampshire University
Hooksett, NH
11-2024

High School Diploma -

Gateway Christian Academy
Boone, NC
01.2015

Some College (No Degree) - Developmental Psychology

Liberty University
Lynchburg, VA

Skills

  • Accounting operations management
  • Conflict resolution techniques
  • Proficient in Microsoft Office
  • Empathy and tactfulness
  • Past due balance management
  • Assertiveness
  • Patience and persistence
  • Friendly, positive attitude
  • Conflict resolution
  • Multitasking
  • Time management
  • Calm under pressure
  • Goal-oriented mindset
  • Collections best practices
  • Persuasion techniques
  • Computer literacy
  • Managing delinquent accounts
  • Professionalism

Additional Information

  • Live It thrift store in Seymour, TN.
  • Sevier County Animal shelter where I took special care of their felines.
  • I have been involved in church ministries, helping with homeless programs, woman’s prison ministry program, and a mission trip to Mexico.

References

References available upon request.

Timeline

Store Manager

TitleMax Title Loans
07.2022 - Current

Remote Data Entry/Billing Specialist

Stratus Orthopedic Supply Inc
01.2019 - 12.2021

High School Diploma -

Gateway Christian Academy

Some College (No Degree) - Developmental Psychology

Liberty University

Certificate - Human Resources Management

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Kristen Dale