Kristen Danosos
Batavia
Summary
Experienced nonprofit management professional with strong background in shelter management and providing case management services to disadvantaged populations. Known for effective team collaboration, reliability, and operations oversight. Demonstrated proficiency in crisis intervention and operational efficiency while fostering a safe and supportive atmosphere.
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Overview
17
17
years of professional experience
Work History
Program Manager
Eagle Star Housing
10.2014 - 05.2025
- Managed and supervised administrative and daily program operations. Complying with policies, regulations & ensuring a safe and supportive environment.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Provided case management services, counseling, housing, education and life-skills training to diverse, at-risk population.
- Case reviews with interdisciplinary clinical teams to coordinate, evaluate, and monitor treatment plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Maintained accurate documentation of daily progress notes, treatment, and discharge plans.
- Oversaw financial management of the shelter, including budget development, expense tracking, and reporting.
- Recruited, hired, trained, and supervised a diverse team of staff members and volunteers. Maintaining 24/7 operations.
Medical Office Manager
Douglas Danosos MD.PC.
09.2008 - 08.2011
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Education
Associate of Applied Science - Marketing
Genesee Community College
Batavia, NY01-2005
No Degree - Occupational Therapy
D'Youville University
Buffalo, NY01-2014
Skills
- Self starter and ability to work independently
- Strong organizational planning & problem solving
- Interpersonal skills
- CPR/AED certified
- Multidisciplinary team collaboration
- Crisis intervention
- Community outreach
- Program development and management
- Life skills counseling
- Proficiency in Microsoft office applications
- Conflict resolution
- Familiarity with dual diagnosed populations
Timeline
Program Manager
Eagle Star Housing
10.2014 - 05.2025
Medical Office Manager
Douglas Danosos MD.PC.
09.2008 - 08.2011
Associate of Applied Science - Marketing
Genesee Community College
No Degree - Occupational Therapy
D'Youville University
Volunteer/Internship
YWCA • Batavia, NY • 2004 to 2005
Assistant to the Director of Development & Marketing
- Helped produce charitable marketing events for the Domestic Violence program.
- Cold Calling & Data Entry
Genesee Community College • Batavia, NY • 2005
Student Body Coordinator United Way Campaign 2005
- Organized the United Way Campaign & successfully raised over $11,000 dollars for the Genesee county program. Helped bring student awareness on the corporation's program, and worked on promotions to help raise the funds for the goal that was set by the company.
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