Kristen Dauksza
Fort Wayne,IN
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Motivated professional offering bachelors degree in Psychology with a minor in Criminal Justice. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
7
7
years of professional experience
Work History
Case Manager
Vincent Village
01.2025 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Researched best practices and developed strategies to improve program outcomes.
Youth and Family Specialist
Crossroad Child And Family Services
08.2022 - 07.2025
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Delivered youth transitional assistance in areas of education, life skills and career development.
- Guided youths through admission and orientation tasks to speed up enrollment processes.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
Family Engagement Specialist
SCAN
10.2023 - 01.2025
- Conducted home visits to assess family needs and provide resources, referrals, and support.
- Provided assistance to families with the completion of school forms and applications.
- Developed and facilitated family engagement workshops to promote parent involvement in their children's education.
- Organized and implemented family resource fairs to connect families with community services.
- Created individualized Family Engagement Plans for identified families based on assessment data.
- Facilitated communication between schools and families through various methods including email, phone calls, newsletters, text messages.
- Organized community resources and coordinated referrals to give parents additional support.
- Conducted home visits and kept in contact with families by phone in accordance with agency policies.
- Completed intake assessments on families to determine service needs.
- Supported needs of at-risk families with housing, food and other critical assistance.
- Protected children by identifying risks and implementing protective actions and improvement plans.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Established behavioral modification goals and assessed progress toward goals.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Provided direct supervision of visits between children and non-custodial parents in a safe, neutral environment.
- Provided crisis intervention support for clients in emergency situations.
- Attended court hearings as a representative of the organization when needed.
- Monitored client progress through regular follow-up contacts.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Advocated on behalf of clients to secure necessary services and support.
- Utilized motivational interviewing techniques to engage clients and encourage positive behavioral changes.
Retail Sales Associate
Under Armour
07.2021 - 07.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Cook
Hunter’s Cafe
11.2020 - 06.2021
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Grilled and deep fried various foods from meats to potatoes.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Lifeguard
Indiana Beach
05.2018 - 05.2019
- Kept watch over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Observed sections of assigned water zone of responsibility.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
- Adhered strictly to emergency action plans.
- Patrolled to identify anyone needing assistance and offered immediate care.
Education
Bachelor of Science - Psychology With A Minor in Criminal Justice
Trine University
05.2022
Skills
- Customer service
- Planning
- Basic Math
- Communication
- People skills
- Work ethic
- Critical thinking
- Friendly, positive attitude
- Microsoft Office
- Decision-making
- Crisis Situations
- Supporting Daily Living Needs
- Child Development
- Parent Education
- Behavioral support
- Service planning
- Needs Assessment
- Eligibility Determination
- Parenting education
- Client Interviewing
- Family Support
- Domestic Violence Prevention
- Case Management
- Crisis Intervention
- Problem-Solving
- Multitasking
- Evidence-Based Practice
- Interpersonal Skills
- Relationship Building
- Self Motivation
- Parent-child conflict specialist
- Time Management
- Adaptability
- Trauma Informed Care Framework
- Teamwork and Collaboration
- Multicultural Awareness
- Adaptability and Flexibility
- Active Listening
- Motivational Interviewing
- Home visits
- Team Collaboration
- Conflict Resolution
- Client documentation
Timeline
Case Manager
Vincent Village
01.2025 - Current
Family Engagement Specialist
SCAN
10.2023 - 01.2025
Youth and Family Specialist
Crossroad Child And Family Services
08.2022 - 07.2025
Retail Sales Associate
Under Armour
07.2021 - 07.2022
Cook
Hunter’s Cafe
11.2020 - 06.2021
Lifeguard
Indiana Beach
05.2018 - 05.2019
Bachelor of Science - Psychology With A Minor in Criminal Justice
Trine University
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