Summary
Overview
Work History
Education
Skills
Professional Recognitions
Professional Certificates
Training
Timeline
Generic

Kristen D. Dolphin

Hanford,CA

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals. Demonstrated ability to establish trust with clients while effectively managing high caseloads.

Overview

25
25
years of professional experience

Work History

Case Manager

Visalia Recovery Center
Visalia, CA
08.2023 - Current
  • Conducted initial intake assessments to gather information on clients' needs, strengths, and recovery goals.
  • Managed cases, providing individualized support and care plans, ensuring all documentation meets regulatory and organizational standards.
  • Coordinated with other treatment providers, such as therapists, medical professionals, and support groups, to ensure continuity of care.
  • Assisted clients in accessing resources, such as housing, employment, and educational opportunities.
  • Facilitated group and family therapy sessions.
  • Ensured compliance with state regulations and HIPAA standards.
  • Collaborated with clients to develop individualized treatment plans and set achievable goals.
  • Participated in community outreach to build awareness of the program and foster connections with local resources.

Women’s Overseer

Set Free Ministries
Needles, CA
05.2022 - 05.2023
  • Provided spiritual counseling and support to women in recovery, helping them connect their faith with their recovery journey.
  • Lead Bible studies, prayer groups, and devotionals that focus on healing, forgiveness, and spiritual growth.
  • Oversaw the daily operations of the women's ministry program, ensuring that activities align with the ministry's faith-based approach and recovery goals.
  • Developed and implemented faith-based programs that address the unique needs of women in recovery.
  • Work with the ministry team to develop individualized action plans for each participant, incorporating both recovery and spiritual growth goals.
  • Offered one-on-one mentoring and discipleship to women, providing encouragement, accountability, and support in their spiritual and recovery journeys.
  • Addressed individual needs with compassion, providing guidance on integrating faith into everyday challenges.
  • Organize community-building activities, including outreach events, service projects, and social gatherings.

UPS Store Manager

The UPS Store #6786
Lemoore, CA
01.2016 - 12.2019
  • Customer service: Monitoring and evaluating customer service delivery and satisfaction.
  • Personnel management: Recruiting, training, scheduling, and coaching associates.
  • Store maintenance: Overseeing cleanliness, safety, and organization.
  • Inventory management: Managing inventory.
  • Financial management: Managing the store's financials and preparing reporting.
  • Marketing: Developing and implementing the store's marketing program.
  • Store hours: Opening and closing the store.
  • Productivity: Managing the productivity of the team.
  • Cost control: Monitoring cost control and expenses.
  • Reporting: Providing daily, weekly, and monthly reports to the franchise owner.

Registered Nurse Maternal Infant Unit-OB

Naval Hospital Lemoore
Lemoore, CA
03.2009 - 05.2011
  • Provided holistic care to women throughout all stages of childbirth.
  • Highly proficient in Labor and Delivery, Postpartum, Triage, Nursery, OR, and PACU.
  • Conducted patient assessments, developed care plans, and communicated with doctors regarding patient status changes.
  • Monitored fetal heart rate patterns using electronic fetal monitoring equipment.
  • Collaborated with interdisciplinary healthcare team members regarding patient care plans.
  • Educated patients on labor process expectations and provided emotional support throughout labor.
  • Assessed newborns immediately after birth for physical condition and breathing effort.
  • Identified complications during labor or delivery requiring medical attention or intervention.

Registered Nurse Labor and Delivery-OB

Kaweah Delta Hospital
Visalia, CA
03.2010 - 09.2010
  • Assisted in labor and delivery, providing comprehensive care to mothers and infants.
  • Coordinated with multidisciplinary teams to ensure quality patient outcomes.
  • Monitored newborns' health status after delivery including Apgar scores, weight measurements, body temperature regulation and other assessments as required.
  • Ensured all documentation was completed accurately according to departmental standards.
  • Cared for women experiencing preterm labor or pregnancy complications.
  • Collaborated with physicians to develop individualized patient care plans.
  • Performed vaginal exams to assess cervical dilation, effacement and station of fetus.
  • Identified high-risk pregnancies and took appropriate action in emergency situations.
  • Assisted in cesarean deliveries when necessary.

Registered Nurse Women’s Services-OB

Central Valley General Hospital
Hanford, CA
06.2006 - 02.2009
  • Delivered care across a range of women's health services, with a focus on OB/GYN.
  • Assisted in the delivery of newborns, providing guidance and support to mothers during labor and delivery.
  • Monitored fetal heart rate patterns during labor to assess fetal well-being.
  • Played a key role in training and mentoring new staff.
  • Demonstrated excellent communication skills when interacting with patients, family members, colleagues and other healthcare personnel.
  • Served as Charge Nurse on night shifts, ensuring optimal patient care and staff efficiency.
  • Oriented new hires and student nurse interns.
  • Provided postpartum care to mothers and babies, including monitoring vital signs, administering medications, and educating patients on breastfeeding techniques.
  • Assessed newborns for health issues such as jaundice, low blood sugar levels, and congenital abnormalities.
  • Collaborated with physicians to implement appropriate interventions for high risk maternal and fetal conditions.
  • Evaluated lab results for abnormal values related to pregnancy complications or fetal anomalies.
  • Ensured safe transition from hospital to home by providing comprehensive discharge teaching and follow up instructions for mother-baby dyads.

Student Nurse Intern ICU

Tulare District Hospital
Tulare, CA
12.2004 - 05.2006
  • Developed proficiency in ICU nursing skills and critical care.
  • Gained hands-on experience in patient care and clinical procedures.
  • Provided emotional support to patients and families.
  • Assisted nursing staff with patient care, including bathing and dressing patients.
  • Maintained accurate records of patient progress and treatment plans.
  • Participated in daily rounds with the medical team to discuss patient conditions.
  • Collaborated with interdisciplinary teams to develop individualized care plans for each patient.
  • Assisted with treatments, such as wound dressings and catheterizations.
  • Responded promptly to emergency situations within the unit.

Transportation Assistant

Personal Property Office Naval Air Station Lemoore
Lemoore, CA
02.2000 - 07.2004
  • Planned, scheduled and coordinated transportation activities to ensure efficient delivery of goods.
  • Organized shipments by determining appropriate routes and selecting modes of transportation.
  • Coordinated with customers to arrange pick-up or delivery of goods in a timely manner.
  • Verified accuracy of freight information including weights, size, quantity and destination address prior to dispatch.
  • Maintained communication with drivers regarding routes, deliveries, and pick-ups.
  • Resolved customer complaints concerning service or delays in delivery times.
  • Ensured compliance with all applicable laws pertaining to transportations services.
  • Provided administrative support such as filing paperwork, maintaining databases and preparing reports.
  • Negotiated rates with carriers for shipment of goods based on volume or weight requirements.

Education

Associate's Degree in General Education and Science of Nursing -

College of The Sequoias
Visalia, CA
06-2006

Skills

  • Group Therapy
  • Care Coordination
  • Family Education
  • Discharge Planning
  • Community Outreach
  • Needs Assessment

Professional Recognitions

  • On The Spot Cash Awards (2000, 2001, 2002) for excellence of service, Naval Air Station Lemoore
  • Merit Increase for Excellence in Case Management, 2023
  • Merit Increase for Commitment to Integrity and Ethical Practices, 2024

Professional Certificates

  • Contracting/Ordering Officer for type I contracts, DOD-wide (No expiration)
  • Registered Alcohol and Drug Technician, CCAPP
  • Basic Life Support (BLS)

Training

  • Microsoft PowerPoint, Access, Excel, Word
  • Simplified Acquisition Procedures Course
  • Transportation Operational Personal Property Standard System (TOPS) Administration Training

Timeline

Case Manager

Visalia Recovery Center
08.2023 - Current

Women’s Overseer

Set Free Ministries
05.2022 - 05.2023

UPS Store Manager

The UPS Store #6786
01.2016 - 12.2019

Registered Nurse Labor and Delivery-OB

Kaweah Delta Hospital
03.2010 - 09.2010

Registered Nurse Maternal Infant Unit-OB

Naval Hospital Lemoore
03.2009 - 05.2011

Registered Nurse Women’s Services-OB

Central Valley General Hospital
06.2006 - 02.2009

Student Nurse Intern ICU

Tulare District Hospital
12.2004 - 05.2006

Transportation Assistant

Personal Property Office Naval Air Station Lemoore
02.2000 - 07.2004

Associate's Degree in General Education and Science of Nursing -

College of The Sequoias

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Kristen D. Dolphin