Kristen DeCanter

• Answer incoming calls
• Set appointments
• Cancel appointments
• Modify appointments
• Casing all calls in cc360
• Transferring calls to pharmacy if needed
• Customer care emails using I3 and CRMbase
• Remote work from home
• Use Microsoft teams and outlook to communicate with team

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Responded to customer requests and concerns about gel application and nail art designs.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Orchestrated routing by producing accurate shipping documentation and package labels.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

* Documented details of calls and chats in UD.

* Created cases to internal team for calls that needed more information than i could provide.

* Provided case updates to employees either by inbound call or outbound call.

* Answered Inbound Calls and chats in a timely manner

* Placed outbound calls to give internal team updates on their case numbers.

* Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.

* Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.

* Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.

* Processed enrollments for client benefit packages: Annual enrollments, Open Enrollments, New Hire enrollments, and Life Event enrollments.

* Directed and controlled 401K, medical, dental and vision benefit packages.

* Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

* Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.