Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Military Service
Spanish
Languages
Timeline
Generic

Kristen Dennis

Lewisville,TX

Summary

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Phlebotomist

Baylor Scott & White Health
01.2023 - Current
  • Serves patients by identifying the best method for retrieving blood samples and other specimens, preparing specimens for laboratory testing, and performing screening procedures
  • Verifies test requisitions by comparing the information with the nursing station log and bringing discrepancies to the attention of unit personnel
  • Verifies patient identification and explains sampling procedures to patients
  • Obtains blood specimens by performing venipunctures and finger sticks
  • Maintains specimen integrity by using an aseptic technique, following department procedures, and observing isolation procedures
  • Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose collection time
  • Tracks collected specimens by initialing, dating, and noting times of collection and maintaining daily tallies of collections performed
  • Monitors glucose levels by performing bedside glucose tests, recording results, and reporting results to the unit nurse manager
  • Performs bleeding-times tests by entering results into the computer and notifying the pathologist of results falling outside normal ranges.

Amazon Warehouse Associate

Amazon
11.2022 - Current
  • MANAGER
  • Managed a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and customer satisfaction
  • Ensured compliance with company policies, procedures, and safety regulations at all times
  • Led weekly staff meetings to communicate goals, provide updates on performance metrics, address concerns or challenges
  • Trained new hires on company policies/procedures ensuring they were equipped with necessary knowledge/skills for success in their roles
  • Conducted regular store audits to ensure compliance with visual merchandising standards, cleanliness, and overall store presentation
  • Resolved escalated customer complaints/issues ensuring customer satisfaction and retention
  • Collaborated with the co-manager on scheduling tasks ensuring adequate coverage during peak business hours while controlling labor costs
  • Developed/improved standard operating procedures (SOPs) streamlining processes/increasing efficiency across various departments/functions

Certified Phlebotomy Technician

12.2023 - 12.2024
  • Obtains blood specimens and collects nonblood specimens such as urine, sputum, and throat swabs for laboratory testing
  • Performs screening tests and reports results
  • Processes specimens to prepare them for laboratory testing
  • Prepares specimens for reference laboratory dispatch and testing.

Dialysis Technician

Liberty Healthcare Companies
01.2024 - 02.2024
  • Performed dialysis treatments on patients with end-stage renal disease, following established protocols and ensuring patient safety
  • Monitored vital signs, assessed patients' condition during treatment, and made necessary adjustments to maintain optimal fluid balance
  • Operated and maintained hemodialysis machines, including performing routine maintenance checks and troubleshooting any issues

Assistant Manager

Marshalls
03.2021 - 11.2022
  • Supervised and trained a team of XX employees, providing guidance and support to maximize productivity

Backroom Team Member

Nike Warehouse
10.2021 - 12.2021
  • Identified areas of potential risk within the backroom environment and implemented preventive measures accordingly

Nordstrom Sales Associate

Nordstrom
03.2021 - 08.2021
  • Backroom, markdowns and merchandise manager
  • Received and processed incoming merchandise, ensuring accurate inventory counts and proper storage
  • Inspected returned items for damage or defects, documenting findings and initiating appropriate actions
  • Efficiently sorted and organized returned merchandise based on condition, size, and category
  • Collaborated with the quality control team to identify trends in product returns and implement preventive measures
  • Maintained a clean and organized work area to facilitate efficient handling of returned merchandise
  • Utilized computer systems to update inventory records and track the status of returned items
  • Assisted customers with returns by providing friendly and knowledgeable service, resolving issues promptly
  • Performed regular audits of return processes to ensure compliance with company policies and procedures
  • Trained new employees on proper handling procedures for returned merchandise as part of onboarding process
  • Collaborated with cross-functional teams including customer service, warehouse, and purchasing departments to resolve complex return cases efficiently
  • Implemented improvements in the return process that resulted in a XX% reduction in processing time

Door to Door Sales

Elevation Solar
01.2020 - 12.2020
  • Strongly reliable and focused Door to Door Sales Representative with a superior work ethic and customer satisfaction record
  • Adept at building and maintaining a diverse customer base across a wide variety of businesses.

Sales Manager

ADT Security Services
07.2020 - 11.2020
  • Led a team of XX sales representatives, providing coaching and guidance to drive performance and achieve revenue goals
  • Implemented CRM system to track customer interactions and improve sales forecasting accuracy by XX%
  • Negotiated key contracts with major clients, resulting in a XX% increase in annual revenue

Managing Director

HSTRY
07.2019 - 01.2020

Server

Romas Italian Restaurant
03.2019 - 07.2019
  • Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
  • Maintained a clean and organized work area, adhering to health and safety regulations at all times

Assistant Manager

ELITE DRIP
03.2019 - 05.2019
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

Education

Bachelor's degree - Data Science

UT Arlington
07.2024

Bachelor's degree - Nursing

TCU
07.2024

Associate Degree - Science in Nursing

Brookhaven College
08.2023

High school diploma - Business Entrepreneurship

Desoto High School
05.2021

Skills

  • Account Management
  • Business Development
  • Negotiation
  • Profit & Loss
  • Outside Sales
  • Sales Management
  • Management
  • Budgeting
  • Customer Service
  • Computer Skills
  • Digital Marketing
  • Email Marketing
  • Social Media Management
  • Salesforce
  • Branding
  • WordPress
  • Google Analytics
  • Search Engine Optimization (SEO)
  • Adobe Photoshop
  • Blogging
  • Graphic Design
  • Web Development
  • Content Management
  • Content Creation
  • Adobe Creative Suite
  • Adobe InDesign
  • Copywriting
  • Video Production
  • Video Editing
  • PPC Campaign Management
  • Public Relations
  • B2B
  • Telemarketing
  • Presentation skills
  • B2B sales
  • Human resources
  • Typing
  • Customer support
  • Retail sales
  • Adobe Illustrator
  • Photography
  • Content Development
  • Web Design
  • Customer service
  • Sales
  • Serving
  • Door-to-door
  • Sales management
  • Profit & loss
  • Business development
  • Marketing
  • Account management
  • Graphic design
  • Web design
  • Video editing
  • Content creation
  • Social media management
  • Content development
  • Email marketing
  • SEO
  • Digital marketing
  • Drafting
  • Nursing
  • Laboratory experience
  • Office management
  • Venipuncture
  • Specimen collection / processing

Certification

  • CPR Certification
  • Certified Phlebotomy Technician, 12/01/23, 12/01/24, Serves patients by identifying the best method for retrieving blood samples and other specimens, preparing specimens for laboratory testing, and performing screening procedures. Verifies test requisitions by comparing the information with the nursing station log and bringing discrepancies to the attention of unit personnel. Verifies patient identification and explains sampling procedures to patients. Obtains blood specimens by performing venipunctures and finger sticks. Maintains specimen integrity by using an aseptic technique, following department procedures, and observing isolation procedures. Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time. Tracks collected specimens by initialing, dating, and noting times of collection and maintaining daily tallies of collections performed. Monitors glucose levels by performing bedside glucose tests, recording results, and reporting results to the unit nurse manager. Performs bleeding-times tests by entering results into the computer and notifying the pathologist of results falling outside normal ranges. Maintains quality results by following department procedures and testing schedule, recording results in the quality-control log, and identifying and reporting needed changes. Maintains a safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations. Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory, referring unresolved orders back to the originator for further clarification, and notifying the supervisor of unresolved orders. Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations. Reassures patients who are nervous about sampling procedures and applies dressings to wounds created by blood draws. Updates patient records. Maintains an organized and clean workspace
  • Driver's License, 07/01/21, 07/01/29
  • BLS Certification, 08/01/23, 08/01/25
  • PBT (ASCP)

Additional Information

As a hard worker, I thrive on challenges and adapt seamlessly to new and complex information. My approach is characterized by aflexible mindsetand aneagerness to learn, which allows me to navigate through unfamiliar territories with confidence. I view each new task as an opportunity to grow and innovate

Military Service

AirForce, United States, E-3, 07/01/20, Present, In the reserve until further notice of the active duty

Spanish

I wanted to let you know that I can speak Spanish at a conversational level. While I'm comfortable having everyday conversations and understanding spoken Spanish

Languages

Spanish
Limited Working

Timeline

Dialysis Technician

Liberty Healthcare Companies
01.2024 - 02.2024

Certified Phlebotomy Technician

12.2023 - 12.2024

Phlebotomist

Baylor Scott & White Health
01.2023 - Current

Amazon Warehouse Associate

Amazon
11.2022 - Current

Backroom Team Member

Nike Warehouse
10.2021 - 12.2021

Assistant Manager

Marshalls
03.2021 - 11.2022

Nordstrom Sales Associate

Nordstrom
03.2021 - 08.2021

Sales Manager

ADT Security Services
07.2020 - 11.2020

Door to Door Sales

Elevation Solar
01.2020 - 12.2020

Managing Director

HSTRY
07.2019 - 01.2020

Server

Romas Italian Restaurant
03.2019 - 07.2019

Assistant Manager

ELITE DRIP
03.2019 - 05.2019

Bachelor's degree - Data Science

UT Arlington

Bachelor's degree - Nursing

TCU

Associate Degree - Science in Nursing

Brookhaven College

High school diploma - Business Entrepreneurship

Desoto High School
Kristen Dennis