Dynamic HR leader recognized for expertise in recruitment, training, and performance management, with a successful track record at Amazon and top-tier firms. Achieved substantial performance enhancements through effective employee relations and process improvements. Proficient in analytical thinking and conflict resolution, consistently exceeding targets via strategic planning and clear communication.
Overview
9
9
years of professional experience
Work History
Customer Relations Associate
Symetra Financial
Remote
05.2022 - Current
Manage and maintain the company-wide Complaint inbox, effectively allocating tasks to analysts and ensuring timely follow-up on all outstanding work items.
Developed and sustained positive relationships with both internal and external customers, enhancing overall service quality and satisfaction.
Research, analyze, and coordinate problem resolution across management and various departments, serving as a project representative for product or process initiatives.
Author and update procedures in accordance with department standards, contributing to consistent operational practices and improved efficiency.
Administrative Coordinator III
Kaiser Permanente Washington
Remote
01.2023 - 12.2024
Led a project to streamline the onboarding process for new hires, resulting in a 30% reduction in onboarding time.
Designed and executed an employee engagement survey and follow-up action plan to address feedback and improve workplace culture.
Managed the onboarding process for all new hire candidates across Washington State, ensuring a smooth and efficient integration.
Experienced in creating and managing project boards, tracking tasks, and collaborating with team members to streamline workflows, and ensure project success.
Designed and executed the onboarding department training plan for new hires, facilitating a comprehensive introduction to company practices.
Facilitated meetings with stakeholders to continuously improve onboarding processes and procedures.
Conducted pre- and post-hire meetings with new employees to assess their onboarding experience and address any concerns.
Developed and presented the OBC Roadshow presentation to all managers, effectively communicating onboarding updates and best practices.
Human Resources Generalist
Amazon
Remote
11.2021 - 10.2022
Led the management of ECT (Early Career Talent) Interns on the J2D1 Team in iCIMS, overseeing their integration and development.
Oversaw the onboarding paperwork and background check processes, ensuring thorough and compliant procedures.
Managed the distribution of candidates for the HR Specialist team, streamlining workflow and candidate handling.
Addressed and resolved relocation defects and processed CPT letter requests, supporting departmental needs and ensuring accuracy.
Assisted with the completion of I-9 and W-4 forms and ensured that all necessary equipment was ordered and ready before the employee's start date.
Human Resources Director
Imholz Enterprises (T-mobile and Boost Mobile)
Concord, CA
08.2019 - 11.2021
Developed and implemented a comprehensive training program for new hires and managers, focusing on key skills and company policies creating increased employee retention by 20% and improved overall performance.
Identified and implemented cost-saving measures, resulting in over $50,000 annual savings.
Oversaw IT team and backend operations, ensuring smooth technical support and system functionality.
Managed spiff, commission, and bonus reports, facilitating accurate and timely compensation.
Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
Conducted exit interviews with departing employees to identify areas of improvement in the organization's HR management system.
Managed recruitment, selection, onboarding and training processes for new employees.
District Sales Manager
Wireless Advocates
San Francisco Bay Area
05.2018 - 08.2019
Achieved a 95% employee retention rate over two years by implementing effective training and development programs.
Led a team of Managers across Wireless Advocates kiosks within Costco warehouses, overseeing daily operations and performance.
Conducted regular store visits for coaching, recruiting, and performance oversight, ensuring adherence to company standards.
Held team members accountable to performance metrics, driving improvements and maintaining high standards.
Built and maintained strong relationships with Costco General Managers and carrier partners, fostering collaboration and support.
Consistently achieved or surpassed sales and performance targets, contributing to the overall success of the locations.
Managed operational expenses and ensured compliance with company policies, optimizing cost-efficiency and operational effectiveness.
Human Resources Manager
California Wireless Solutions
San Jose, USA
03.2016 - 05.2018
Managed and processed new hire documentation, time cards, and payroll records, ensuring accuracy and compliance.
Successfully trained and mentored over 150 employees at 22 locations, significantly boosting their competency and performance.
Proactively recruited and hired new associates on a regular basis, ensuring a consistent influx of talent.
Collaborated with distributors to expand and diversify inventory selection, resulting in enhanced product offerings and increased sales.
Performed comprehensive training needs assessments and designed tailored training programs to address skill gaps and enhance employee performance.
Water Utilities Specialist at City of Bremerton public works (Water Department/Meter Crew/Construction Crew)Water Utilities Specialist at City of Bremerton public works (Water Department/Meter Crew/Construction Crew)