Summary
Overview
Work History
Skills
Timeline
Generic

Kristen DeRespini

Bremerton,WA

Summary

Dynamic HR leader recognized for expertise in recruitment, training, and performance management, with a successful track record at Amazon and top-tier firms. Achieved substantial performance enhancements through effective employee relations and process improvements. Proficient in analytical thinking and conflict resolution, consistently exceeding targets via strategic planning and clear communication.

Overview

9
9
years of professional experience

Work History

Customer Relations Associate

Symetra Financial
Remote
05.2022 - Current
  • Manage and maintain the company-wide Complaint inbox, effectively allocating tasks to analysts and ensuring timely follow-up on all outstanding work items.
  • Developed and sustained positive relationships with both internal and external customers, enhancing overall service quality and satisfaction.
  • Research, analyze, and coordinate problem resolution across management and various departments, serving as a project representative for product or process initiatives.
  • Author and update procedures in accordance with department standards, contributing to consistent operational practices and improved efficiency.

Administrative Coordinator III

Kaiser Permanente Washington
Remote
01.2023 - 12.2024
  • Led a project to streamline the onboarding process for new hires, resulting in a 30% reduction in onboarding time.
  • Designed and executed an employee engagement survey and follow-up action plan to address feedback and improve workplace culture.
  • Managed the onboarding process for all new hire candidates across Washington State, ensuring a smooth and efficient integration.
  • Experienced in creating and managing project boards, tracking tasks, and collaborating with team members to streamline workflows, and ensure project success.
  • Designed and executed the onboarding department training plan for new hires, facilitating a comprehensive introduction to company practices.
  • Facilitated meetings with stakeholders to continuously improve onboarding processes and procedures.
  • Conducted pre- and post-hire meetings with new employees to assess their onboarding experience and address any concerns.
  • Developed and presented the OBC Roadshow presentation to all managers, effectively communicating onboarding updates and best practices.

Human Resources Generalist

Amazon
Remote
11.2021 - 10.2022
  • Led the management of ECT (Early Career Talent) Interns on the J2D1 Team in iCIMS, overseeing their integration and development.
  • Oversaw the onboarding paperwork and background check processes, ensuring thorough and compliant procedures.
  • Managed the distribution of candidates for the HR Specialist team, streamlining workflow and candidate handling.
  • Addressed and resolved relocation defects and processed CPT letter requests, supporting departmental needs and ensuring accuracy.
  • Assisted with the completion of I-9 and W-4 forms and ensured that all necessary equipment was ordered and ready before the employee's start date.

Human Resources Director

Imholz Enterprises (T-mobile and Boost Mobile)
Concord, CA
08.2019 - 11.2021
  • Developed and implemented a comprehensive training program for new hires and managers, focusing on key skills and company policies creating increased employee retention by 20% and improved overall performance.
  • Identified and implemented cost-saving measures, resulting in over $50,000 annual savings.
  • Oversaw IT team and backend operations, ensuring smooth technical support and system functionality.
  • Managed spiff, commission, and bonus reports, facilitating accurate and timely compensation.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Conducted exit interviews with departing employees to identify areas of improvement in the organization's HR management system.
  • Managed recruitment, selection, onboarding and training processes for new employees.

District Sales Manager

Wireless Advocates
San Francisco Bay Area
05.2018 - 08.2019
  • Achieved a 95% employee retention rate over two years by implementing effective training and development programs.
  • Led a team of Managers across Wireless Advocates kiosks within Costco warehouses, overseeing daily operations and performance.
  • Conducted regular store visits for coaching, recruiting, and performance oversight, ensuring adherence to company standards.
  • Held team members accountable to performance metrics, driving improvements and maintaining high standards.
  • Built and maintained strong relationships with Costco General Managers and carrier partners, fostering collaboration and support.
  • Consistently achieved or surpassed sales and performance targets, contributing to the overall success of the locations.
  • Managed operational expenses and ensured compliance with company policies, optimizing cost-efficiency and operational effectiveness.

Human Resources Manager

California Wireless Solutions
San Jose, USA
03.2016 - 05.2018
  • Managed and processed new hire documentation, time cards, and payroll records, ensuring accuracy and compliance.
  • Successfully trained and mentored over 150 employees at 22 locations, significantly boosting their competency and performance.
  • Proactively recruited and hired new associates on a regular basis, ensuring a consistent influx of talent.
  • Collaborated with distributors to expand and diversify inventory selection, resulting in enhanced product offerings and increased sales.
  • Performed comprehensive training needs assessments and designed tailored training programs to address skill gaps and enhance employee performance.

Skills

  • HR Management
  • Payroll processing
  • Training and Development
  • Recruitment
  • Process Improvement
  • Employee Relations
  • Performance Management
  • Customer service
  • Analytical thinking
  • Project Management
  • Communication
  • Conflict resolution
  • iCIMS
  • Taleo
  • Trello
  • Smartsheet
  • ADP
  • MS Office
  • Adobe/IOS/Google Suite

Timeline

Administrative Coordinator III

Kaiser Permanente Washington
01.2023 - 12.2024

Customer Relations Associate

Symetra Financial
05.2022 - Current

Human Resources Generalist

Amazon
11.2021 - 10.2022

Human Resources Director

Imholz Enterprises (T-mobile and Boost Mobile)
08.2019 - 11.2021

District Sales Manager

Wireless Advocates
05.2018 - 08.2019

Human Resources Manager

California Wireless Solutions
03.2016 - 05.2018
Kristen DeRespini