Kristen DeRespini
Bremerton,WA
Summary
Dynamic HR leader recognized for expertise in recruitment, training, and performance management, with a successful track record at Amazon and top-tier firms. Achieved substantial performance enhancements through effective employee relations and process improvements. Proficient in analytical thinking and conflict resolution, consistently exceeding targets via strategic planning and clear communication.
Overview
9
9
years of professional experience
Work History
Customer Relations Associate
Symetra Financial
Remote
05.2022 - Current
- Manage and maintain the company-wide Complaint inbox, effectively allocating tasks to analysts and ensuring timely follow-up on all outstanding work items.
- Developed and sustained positive relationships with both internal and external customers, enhancing overall service quality and satisfaction.
- Research, analyze, and coordinate problem resolution across management and various departments, serving as a project representative for product or process initiatives.
- Author and update procedures in accordance with department standards, contributing to consistent operational practices and improved efficiency.
Administrative Coordinator III
Kaiser Permanente Washington
Remote
01.2023 - 12.2024
- Led a project to streamline the onboarding process for new hires, resulting in a 30% reduction in onboarding time.
- Designed and executed an employee engagement survey and follow-up action plan to address feedback and improve workplace culture.
- Managed the onboarding process for all new hire candidates across Washington State, ensuring a smooth and efficient integration.
- Experienced in creating and managing project boards, tracking tasks, and collaborating with team members to streamline workflows, and ensure project success.
- Designed and executed the onboarding department training plan for new hires, facilitating a comprehensive introduction to company practices.
- Facilitated meetings with stakeholders to continuously improve onboarding processes and procedures.
- Conducted pre- and post-hire meetings with new employees to assess their onboarding experience and address any concerns.
- Developed and presented the OBC Roadshow presentation to all managers, effectively communicating onboarding updates and best practices.
Human Resources Generalist
Amazon
Remote
11.2021 - 10.2022
- Led the management of ECT (Early Career Talent) Interns on the J2D1 Team in iCIMS, overseeing their integration and development.
- Oversaw the onboarding paperwork and background check processes, ensuring thorough and compliant procedures.
- Managed the distribution of candidates for the HR Specialist team, streamlining workflow and candidate handling.
- Addressed and resolved relocation defects and processed CPT letter requests, supporting departmental needs and ensuring accuracy.
- Assisted with the completion of I-9 and W-4 forms and ensured that all necessary equipment was ordered and ready before the employee's start date.
Human Resources Director
Imholz Enterprises (T-mobile and Boost Mobile)
Concord, CA
08.2019 - 11.2021
- Developed and implemented a comprehensive training program for new hires and managers, focusing on key skills and company policies creating increased employee retention by 20% and improved overall performance.
- Identified and implemented cost-saving measures, resulting in over $50,000 annual savings.
- Oversaw IT team and backend operations, ensuring smooth technical support and system functionality.
- Managed spiff, commission, and bonus reports, facilitating accurate and timely compensation.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization's HR management system.
- Managed recruitment, selection, onboarding and training processes for new employees.
District Sales Manager
Wireless Advocates
San Francisco Bay Area
05.2018 - 08.2019
- Achieved a 95% employee retention rate over two years by implementing effective training and development programs.
- Led a team of Managers across Wireless Advocates kiosks within Costco warehouses, overseeing daily operations and performance.
- Conducted regular store visits for coaching, recruiting, and performance oversight, ensuring adherence to company standards.
- Held team members accountable to performance metrics, driving improvements and maintaining high standards.
- Built and maintained strong relationships with Costco General Managers and carrier partners, fostering collaboration and support.
- Consistently achieved or surpassed sales and performance targets, contributing to the overall success of the locations.
- Managed operational expenses and ensured compliance with company policies, optimizing cost-efficiency and operational effectiveness.
Human Resources Manager
California Wireless Solutions
San Jose, USA
03.2016 - 05.2018
- Managed and processed new hire documentation, time cards, and payroll records, ensuring accuracy and compliance.
- Successfully trained and mentored over 150 employees at 22 locations, significantly boosting their competency and performance.
- Proactively recruited and hired new associates on a regular basis, ensuring a consistent influx of talent.
- Collaborated with distributors to expand and diversify inventory selection, resulting in enhanced product offerings and increased sales.
- Performed comprehensive training needs assessments and designed tailored training programs to address skill gaps and enhance employee performance.
Skills
- HR Management
- Payroll processing
- Training and Development
- Recruitment
- Process Improvement
- Employee Relations
- Performance Management
- Customer service
- Analytical thinking
- Project Management
- Communication
- Conflict resolution
- iCIMS
- Taleo
- Trello
- Smartsheet
- ADP
- MS Office
- Adobe/IOS/Google Suite
Timeline
Administrative Coordinator III
Kaiser Permanente Washington
01.2023 - 12.2024
Customer Relations Associate
Symetra Financial
05.2022 - Current
Human Resources Generalist
Amazon
11.2021 - 10.2022
Human Resources Director
Imholz Enterprises (T-mobile and Boost Mobile)
08.2019 - 11.2021
District Sales Manager
Wireless Advocates
05.2018 - 08.2019
Human Resources Manager
California Wireless Solutions
03.2016 - 05.2018
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