Kristen DeSantis
Oswego,New York
Summary
Seasoned Care Manager with a proven track record at LIFEPlan CCO NY, excelling in care planning and patient advocacy. Demonstrated success in enhancing client wellness through effective service coordination and empathetic communication. Skilled in clinical documentation and HIPAA compliance, ensuring high-quality care and confidentiality. Achieved significant improvements in client satisfaction and well-being.
Experienced healthcare professional with strong focus on team collaboration and achieving results. Prepared to provide comprehensive care management, ensuring optimal patient outcomes. Demonstrates adaptability to changing needs and offers reliable support. Skilled in patient advocacy, care coordination, and resource management, with compassionate approach that fosters trust and respect.
Overview
20
20
years of professional experience
Work History
Care Manager
LIFEPlan CCO NY
07.2018 - 10.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
Medicaid Service Coordinator
ARC of Oswego County
11.2007 - 07.2018
- Navigated challenging cases with exceptional attention to detail while adhering strictly to legal requirements.
- Provided ongoing case management support, addressing any concerns or changes in clients'' situations promptly.
- Educated clients about their rights and responsibilities under the Medicaid program, empowering them to make informed decisions about their care options.
- Collaborated with healthcare providers to enhance the quality of care for Medicaid recipients.
- Enhanced client satisfaction by effectively coordinating Medicaid services and support.
Case Manager
Aids Community Resources
08.2004 - 11.2007
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Education
Bachelor of Science - Community And Human Services
Empire State Univeristy
Saratoga Springs, NY08-2007
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- HIPAA guidelines
- Records management
- Patient advocacy
Timeline
Care Manager
LIFEPlan CCO NY
07.2018 - 10.2024
Medicaid Service Coordinator
ARC of Oswego County
11.2007 - 07.2018
Case Manager
Aids Community Resources
08.2004 - 11.2007
Bachelor of Science - Community And Human Services
Empire State Univeristy
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