Kristen Dinan

Worked closely with cross-functional teams on projects related to system enhancements or process improvements that benefited both clients and internal stakeholders alike as well as committees to benefit employee engagement.

• Developed strong relationships with plan sponsors, earning trust as a reliable consultant for ongoing support and guidance.
• Provided exceptional customer service by addressing client inquiries promptly and accurately, maintaining high levels of satisfaction among existing clientele.
• Conducted comprehensive compliance reviews to ensure adherence to ERISA regulations and minimize risk exposure.
• Client facing role of 75+ clients managing the processing and delivery of compliance testing, calculating year end contributions such as safe harbor and discretionary/top heavy contributions providing the most cost effective option for the client.
• Ensure timely filing for the IRS form 5500, 8955 SSA, and 5558
• Completed all required year end compliance testing such as ADP/ACP testing, top heavy,410b coverage, and 401a4 cross testing.
• Provided consulting support for clients regarding plan design and plan operations
• Managed payroll processing, distributions, loans, and quarterly valuations
• Perform trust accounting/reconciliation for individual participant brokerage accounts and became team's expert.
• Perform short year end compliance testing for plan termination/de-conversions and complete all processes through the filing the final 5500.
• Calculated required minimum distributions for retirement ages plan participants and ensure timely processing from plan
• Review of plan forfeiture account and plan participant distribution force outs
• Built exceptional relationships with client and financial advisors, while working directly with asset custodians such as Charles Schwab, Voya, Acensus, John Hancock, and TransAmerica, as well as outside brokerage accounts held by the advisor.

• Administered 82 401k plans for small businesses and larger employee based clients
• Produced Quarterly Valuation Statements
• Ensured all loan payments and payroll files were processed in a timely manner and communicate/send corrections to clients if payrolls were not processed timely within DOL standards.
• Gather census data for year end compliance testing and completion of the IRS form 5500. Communicate with clients if additional information is needed and review final testing results; top heavy return of excess; etc.
• Walk clients through de-conversion/plan termination process if applicable
• Calculate minimum distributions for plan participants of retirement age.
• Reconcile plan core accounts for each plan I managed to ensure transactions were being processed in a timely manner and to be sure all cash was allocated.
• Visit top clients on an annual basis with a sales representative for enrollment meetings
• Communicate with financial advisors and strong relationships with clients

Technical Administrator/Reconciliation Team (6/2003-8/2007)

• Monitor the reconciliation report to ensure cases stay in balance for over 800 clients
• Research and troubleshoot plans that do not balance
• Balance client cash accounts, tracking daily activity and trades
• Print Quarterly valuations for clients
• Import Year end census information
• Answer customer service phone calls and emails
• Process 401k contribution payrolls, distributions and loans
• Responsible for Paying Agent Clients: preparing checks, calculating and depositing state taxes.
• Perform fund swaps for clients within a specific time frame
• Calculated "as of" trades when needed by management
• General account maintenance
• Backup for sending daily trades to Matrix Capital Bank & Trust
• Ongoing communication with management and pension administrators to main integrity of client and participant files