Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Dobson

Milaca,MN

Summary

Resident Advocate professional with strong leadership skills that is proactive and goal-oriented with deep understanding of best practices in client care. Ability to foster team collaboration, adapt to changing needs, and drive positive outcomes. Known for reliability, adaptability, empathy, and results-focused approach. Committed to leveraging these qualities to drive team success to contribute to personal and organizational growth.


Overview

13
13
years of professional experience

Work History

Resident Advocate

Recovery Hope Treatment Center
01.2024 - Current
  • Collaborate with RA team to create safe environment for each resident, ensuring their unique needs are met.
  • Promoted a safe living environment by conducting room searches, enforcing client handbook rules, boundaries with residents and promptly reporting maintenance issues and working closely with facilities management to resolve them.
  • Facilitated access to vital health care, housing and basic services for residents by coordinating appointments, transportation, faxes, emails, etc.. as required.
  • Enhanced resident well-being by providing emotional support and addressing their concerns in a timely manner.
  • Maintain accurate records of resident interactions using Procentive and notifying necessary staff, contributing to efficient program operations.
  • Provided guidance to residents and RA Team on conflict resolution techniques.


Office Manager

Driven by Eternity LLC
06.2012 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Obtain necessary licenses, insurance and permits required per job while maintaining state and OSHA compliance.

Education

Social Work

Bemidji State University
Bemidji, MN

Skills

  • Teamwork, Team building and collaboration
  • Trained to pass meds
  • Time management
  • Problem-solving abilities
  • Active listening
  • Adaptability, flexibility and attention to detail
  • Community resources
  • Task prioritization
  • Client advocacy
  • Records management
  • Documentation proficiency

Timeline

Resident Advocate

Recovery Hope Treatment Center
01.2024 - Current

Office Manager

Driven by Eternity LLC
06.2012 - Current

Social Work

Bemidji State University

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Kristen Dobson