Detail-oriented Portability Specialist with expertise in customer service, documentation management, and multitasking. Ability to manage high-volume caseloads and ensure accurate data entry.
Work History
Portability Specialist/Case Worker
1 Year 6 Months
Troy Housing Authority | 03.2025 - Current
Manage a high-volume caseload while coordinating multiple administrative tasks, deadlines, and documentation requirements
Review applications, supporting documentation, and records for accuracy, completeness, and eligibility determination.
Conduct background checks
Perform data entry and update participant information using Yardi Voyager and other database systems
Prepare, scan, upload, and electronically file confidential documentation
Schedule appointments and coordinate communications between multiple parties
Process portability cases for families transferring between Section 8 programs
Prepare billing updates to billable ports
Dental Assistant
1 Year 2 Months
Denna Dental | 01.2024 - 03.2025
Review insurance claims and assist with documentation follow up
Assisted in patient preparation and comfort during dental procedures.
Schedule patient appointments
Update patient charts
Prepare and assist in chairside procedures
Perform routine x-rays
Dental Assistant
3 Years 7 Months
McMahon Family Dental | 06.2020 - 01.2024
Assisted in patient preparation and clean up
Collaborated with dentists to facilitate efficient workflow and patient care.
Educated patients on post-operative care and oral hygiene practices.
Conducted radiographic imaging to support diagnosis and treatment planning.