Professional Summary
Overview
Work History
Education
Skills
Timeline

Kristen Donovan

Troy Housing Authority
Troy,New York
6
years of professional experience

Detail-oriented Portability Specialist with expertise in customer service, documentation management, and multitasking. Ability to manage high-volume caseloads and ensure accurate data entry.

Work History

Portability Specialist/Case Worker

1 Year 6 Months
Troy Housing Authority | 03.2025 - Current
  • Manage a high-volume caseload while coordinating multiple administrative tasks, deadlines, and documentation requirements
  • Review applications, supporting documentation, and records for accuracy, completeness, and eligibility determination.
  • Conduct background checks
  • Perform data entry and update participant information using Yardi Voyager and other database systems
  • Prepare, scan, upload, and electronically file confidential documentation
  • Schedule appointments and coordinate communications between multiple parties
  • Process portability cases for families transferring between Section 8 programs
  • Prepare billing updates to billable ports

Dental Assistant

1 Year 2 Months
Denna Dental | 01.2024 - 03.2025
  • Review insurance claims and assist with documentation follow up
  • Assisted in patient preparation and comfort during dental procedures.
  • Schedule patient appointments
  • Update patient charts
  • Prepare and assist in chairside procedures
  • Perform routine x-rays

Dental Assistant

3 Years 7 Months
McMahon Family Dental | 06.2020 - 01.2024
  • Assisted in patient preparation and clean up
  • Collaborated with dentists to facilitate efficient workflow and patient care.
  • Educated patients on post-operative care and oral hygiene practices.
  • Conducted radiographic imaging to support diagnosis and treatment planning.
  • Schedule patient follow ups
  • Perform lab work and place lab orders

Education

High School Diploma

Cohoes High School | Cohoes, NY

No Degree - Human Services

Hudson Valley Community College | Troy, NY

Skills

Documentation management
Problem solving
Analytical skills
Document management
Analytical thinking
Data entry

Timeline

Portability Specialist/Case Worker

Troy Housing Authority
03.2025 - CurrentRead More

Dental Assistant

Denna Dental
01.2024 - 03.2025Read More

Dental Assistant

McMahon Family Dental
06.2020 - 01.2024Read More

Cohoes High School

High School Diploma
Read More

Hudson Valley Community College

No Degree from Human Services
Read More
Kristen Donovan