Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISTEN DOWNING

Aurora,IL

Summary

Dedicated office assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

14
14
years of professional experience

Work History

Specialty Team Leader

Target
09.2021 - Current
  • Develop a high-performing team by setting clear expectations, fostering open communication, and providing consistent support.
  • Enhanced team performance by implementing effective training programs and providing regular feedback.
  • Supporting the team in the area that is needed the most.
  • Checking in on the accuracy of weekly price change, presentation, audits.
  • Understanding sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement; including planning, merchandising, pricing workload, transitions, revisions, sales plans, events, and promotions.

Merchandising Supervisor

Victoria’s Secret
11.2018 - 09.2021
  • Maintaining an organized stockroom daily.
  • Leading early morning product processing and placement shifts.
  • Trained and mentored all new staff members.
  • Replenishing the sales floor throughout the day.
  • Leading floorsets when needed.
  • Coached other associates on backroom standards and organization.
  • Collaborated closely with store managers to ensure consistency in merchandising standards across all locations.
  • Placing weekly supply orders and maintaining a monthly budget.
  • Reduced shrinkage levels through effective loss prevention measures, safeguarding company assets.
  • Optimized product placement within stores for maximum visibility and accessibility, driving sales performance.
  • Ensured adherence to established safety guidelines, maintaining a safe working environment for team members.

Professional Funeral Director's Assistant

The Daleiden Mortuary
03.2018 - 10.2018
  • Performed various duties ranging from making removals of the deceased to driving hearse to church and cemetery in procession.
  • Prepared obituaries for newspapers and online publications after extensive consultation with family members.
  • Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
  • Loaded and operated hearses to transport caskets cautiously.
  • Acted as pallbearer during wake, funeral and burial process.
  • Positioned corpses in caskets and arranged according to client wishes with exceptional and constant communication.
  • Navigated insurance correspondence and obtained proper medical documentation for departed according to estate designations and legal considerations.
  • Cosmetically enhanced deceased with care and according to specific family requests.
  • Supported cremator with operation of equipment and packaging of cremated remains.
  • Acquired burial permits and registered deaths with proper authorities.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Secured and filed burial permits and made funeral arrangements.
  • Provided administrative support to funeral home staff.
  • Managed funeral home finances and performed general bookkeeping duties.

Pink Brand Sales Associate/Merchandising Superviso

Victoria’s Secret
09.2013 - 03.2018
  • I started off as a pink brand sales associate, and after about a year I was promoted to Merchandising Supervisor.
  • Worked on the sales floor selling for commission.
  • Boosted sales and customer satisfaction through exceptional product knowledge and personalized service.
  • Enhanced store presentation through effective visual merchandising techniques, resulting in a more engaging shopping experience.
  • Identified areas of opportunity within the store layout, leading to improved traffic flow and enhanced customer engagement.
  • Increased brand awareness by developing and implementing strategic marketing plans.
  • Assisted customers with product selection based on their needs, preferences, and budget constraints.
  • Delivered comprehensive training sessions to new hires, fostering a culture of continuous learning and development within the team.
  • Streamlined inventory management processes, reducing stock discrepancies and ensuring adequate product availability.
  • Optimized sales floor organization for ease of navigation by customers while maintaining an attractive aesthetic appeal.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Merchandising Supervisor

Victoria’s Secret
01.2015 - 01.2018
  • Managed a team of fifty+ employees, set up weekly floorsets, changed promotion marketing on a daily basis, received shipment and took count of all shipment delivered to store daily, replenished sales floor throughout the day, kept a clean and tidy stockroom, gave monthly performance reviews for each associate on my team.

Kitchen Cook

Rita’s Roadhouse
03.2012 - 04.2015
  • Performed duties such as kitchen assistant, managing staff in owner’s absence, food cook and preparation, set up for private parties, and organized weekly food order.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
  • Promoted excellence in food quality and presentation for kitchen staff.
  • Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.
  • Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Assistant in Accounting Office

Engineering Systems Inc
03.2010 - 12.2011
  • Performed various duties including creating excel spreadsheets, entering data, maintaining long term accounts payable records, scanning documents, and other special projects assigned by the Director of Accounting.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Education

Illinois Professional Convention Development
Tinley Park, IL

CANA training

2015 Graduate -

Worsham College of Mortuary Science
Illinois, IL
03.2015

2011 Graduate - Criminal Justice

Waubonsee Community College
Illinois, IL
12.2011

2008 Graduate -

West Aurora High School
Aurora, IL
05.2008

Skills

  • Reliable and punctual
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational Skills
  • Task Prioritization
  • Professionalism
  • Record-keeping

Timeline

Specialty Team Leader

Target
09.2021 - Current

Merchandising Supervisor

Victoria’s Secret
11.2018 - 09.2021

Professional Funeral Director's Assistant

The Daleiden Mortuary
03.2018 - 10.2018

Merchandising Supervisor

Victoria’s Secret
01.2015 - 01.2018

Pink Brand Sales Associate/Merchandising Superviso

Victoria’s Secret
09.2013 - 03.2018

Kitchen Cook

Rita’s Roadhouse
03.2012 - 04.2015

Assistant in Accounting Office

Engineering Systems Inc
03.2010 - 12.2011

Illinois Professional Convention Development

CANA training

2015 Graduate -

Worsham College of Mortuary Science

2011 Graduate - Criminal Justice

Waubonsee Community College

2008 Graduate -

West Aurora High School

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KRISTEN DOWNING