Kristen Drabek
Mesa,AZ
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
2
2
years of professional experience
Work History
Crew Member
Raising Cane's Restaurants
Mesa, AZ
11.2023 - Current
- Arranged dining room tables, along with condiments and napkins, in preparation for guest seating.
- Answered questions and provided support to customers, resulting in increased overall satisfaction.
- Continually enhanced skills and expertise through continuous education and advanced training.
- Management acknowledged exceptional customer service provided.
- Demonstrated exceptional problem-solving skills and provided friendly service to consistently enhance customer satisfaction.
- Maintained a high level of professionalism and customer satisfaction through effective communication skills, whether in-person or over the phone.
- Accurately and efficiently completed day-to-day duties.
Manager
Domino's Pizza
Mesa, AZ
02.2022 - 12.2023
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategic plans to achieve company objectives.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with industry regulations and company policies.
Education
Some College (No Degree) - Advancing Computer Science
University of Advancing Technology
Tempe, AZSkills
- Order Management
- Drive-Thru Operations
- Customer Engagement
- Safe Food Handling
- Customer Service
- Food Preparation
- Financial Management
- Strategic Planning
- Staff Training and Development
Timeline
Crew Member
Raising Cane's Restaurants
11.2023 - Current
Manager
Domino's Pizza
02.2022 - 12.2023
Some College (No Degree) - Advancing Computer Science
University of Advancing Technology
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