Summary
Work History
Education
Skills
Timeline
Generic

Kristen Durand

Ogdensburg

Summary

Assistant Manager with proven expertise in customer service and team leadership honed at Burger King. Excelled in enhancing customer satisfaction and streamlining operations, achieving a reduction in cash discrepancies. Skilled in staff management and cost control, adept at fostering a positive work environment and driving staff performance.

Work History

Assistant Manager

Burger King
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

High School Diploma -

Ogdensburg Free Academy
Ogdensburg, NY
06.2011

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Staff training and development
  • Staff management
  • Employee scheduling
  • Sales strategies
  • Recruiting and interviewing
  • Cost control

Timeline

Assistant Manager

Burger King

High School Diploma -

Ogdensburg Free Academy
Kristen Durand