Kristen Edmunds
Charlotte,NC
Summary
Experienced registered nurse with a background in psychiatric mental health nursing and emergency services. Successfully led quality improvement initiatives at Atrium Health, resulting in enhanced triage processes and improved safety within the unit. Proven ability to mentor 115 staff, focusing on patient satisfaction and adherence to healthcare standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Nurse, Resource Team
Atrium Health, Behavioral Health
03.2026 - Current
- Clarify course of care and medications including side effects to patients and caregivers using accessible language.
- Comply with stringent safety measures by accurately assessing appropriate dosages prior to medication administration.
- Equip patients with resources and expertise necessary for rapid and sustained recovery.
- Monitor and document patient condition progress and medication side effects to ensure accurate updates.
- Enhance therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and assisting patients in regaining or improving coping abilities to prevent further disability at four behavioral health facilities.
Registered Nurse Clinical Supervisor
Atrium Health BH Charlotte Emergency Department
10.2020 - 03.2025
- Oversee and assist with patient care for patients presenting to the Emergency Department as well as those admitted into observation.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Spearheaded and implemented new projects to expand scope of engagement with triage process.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained staff, providing direct supervision to a team of 115 teammates, while ensuring there is ongoing staff development and continuing education for employees.
Registered Nurse, Resource Team
Atrium Health Behavioral Health
06.2018 - 10.2020
- Explaining course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
- Adhere to strict safety measures by carefully determining proper dosages before administering medications.
- Equip patients with tools and knowledge needed for speedy and sustained recovery.
- Observe and report patient condition, progress and medication side effects to accurately document updates.
- Facilitate therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability at three behavioral health hospitals.
Registered Nurse Clinical Supervisor
The Mindy Ellen Levine Behavioral Heath Center
06.2016 - 06.2018
- Manage a team of 35 of professionals and work closely with interdisciplinary team to ensure quality patient care is executed.
- Act as lead coordinator for patient assignments while also fulfilling the role of nursing supervisor for three behavioral health units.
- Provide thorough supervision for day-to-day operations of facility in accordance with policies and guidelines.
- Serve as mentor to new team members, including clinical supervisors, registered nurses, and behavioral health technicians.
- Monitor nursing and operation of support departments to ensure that resident needs are met and facility is properly maintained.
- Served in Interim Nurse Manager 12/2016-06/2017 to support and transition patient care setting to aid more acute psychiatric clients.
Registered Nurse Behavioral Health
The Mindy Ellen Levine Behavioral Health Center
02.2014 - 06.2016
- Establish therapeutic rapport to best provide personalized holistic care for dual diagnosis clients and acute manic/psychotic disorders.
- Organize and prioritize care through therapeutic communication, ethical decision making, and teamwork.
- Assess and respond to unforeseen events while maintaining safety and privacy, as well as modeling the appropriate emotional response to situations.
- Serve as co-chair for shared governance board to best provide culturally sensitive and inspiring interdisciplinary structure to support excellent patient care.
Education
Master Of Science In Management - Healthcare Administration
Northeastern University
Boston, MA04-2026
Bachelor of Science - Nursing
University of North Carolina at Charlotte
Charlotte, NC2015
Associate of Applied Science - Nursing
Carolinas College of Health Sciences
Charlotte, NC2013
Bachelor of Arts - Sociology
University of North Carolina At Charlotte
Charlotte, NC05-2010
Skills
- Psychiatric Mental Health Nursing Board Certified
- Basic Cardiac Life Support Certification
- Prioritize and manage care for clients while providing direct supervision to 115 teammates
- Proven patience and self-discipline
- Nonviolent crisis intervention (CPI) Certification
- Conflict Resolution
- Acute care expertise
- Strong clinical judgment
Accomplishments
Published in the Journal of Emergency Nursing for quality improvement initiatives: Enhancing the Psychiatric Emergency Department Triage Process to Optimize patient Care
Presented quality improvement initiatives for enhancing the triage process and improving workplace violence at NUBE, Nursing World Conference, and Advocate Sharing Day.
Bronze Touchstone Award for quality improvement initiative: Enhancing Psychiatric Emergency Department Triage Process to Optimize Patient Care: A Nursing Led Initiative in Collaboration with Strategic & Operational Consulting
Bronze Touchstone Award for quality improvement initiative: Standardizing Behavioral Health Emergency Department Nursing Rounds Incorporating DASA to Improve Workplace Violence
Certification
- Psychiatric Mental Health Nursing Board Certification
- CPR certification through American Heart Association
- Nonviolent Crisis Prevention Intervention Certification
Timeline
Registered Nurse, Resource Team
Atrium Health, Behavioral Health
03.2026 - Current
Registered Nurse Clinical Supervisor
Atrium Health BH Charlotte Emergency Department
10.2020 - 03.2025
Registered Nurse, Resource Team
Atrium Health Behavioral Health
06.2018 - 10.2020
Registered Nurse Clinical Supervisor
The Mindy Ellen Levine Behavioral Heath Center
06.2016 - 06.2018
Registered Nurse Behavioral Health
The Mindy Ellen Levine Behavioral Health Center
02.2014 - 06.2016
Bachelor of Science - Nursing
University of North Carolina at Charlotte
Associate of Applied Science - Nursing
Carolinas College of Health Sciences
Bachelor of Arts - Sociology
University of North Carolina At Charlotte
Master Of Science In Management - Healthcare Administration
Northeastern University
References
- References available upon request