Kristen E. Flanigan
Valrico,FL
Summary
Motivated hospitality worker with 14 years experience serving guest in a variety of fast-paced, high volume and prestigious environments. Recognized for being a thoughtful and collaborative team leader with high enthusiasm, dedication and reliability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Three Bulls Tavern & Brewery
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Brand Ambassador
MKTG-Diageo
04.2024 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Bar Lead/Trainer
Berns Steak House @ Haven
07.2023 - 04.2024
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Streamlined bar operations by revising standard operating procedures for greater efficiency and consistency regarding cocktail batch practices.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Developed creative drink menus, incorporating seasonal ingredients and popular trends to attract customers.
- Nominated for Best of South Tampa Bartender 2024
Bar Lead/Trainer
Three Oaks Hospitality
07.2021 - 07.2023
- Fostered a positive work environment that encouraged teamwork among bar staff through consistent support and open communication.
- Streamlined bar operations by revising standard operating procedures for greater efficiency and consistency.
- Built strong relationships with suppliers to secure competitive pricing on premium products without sacrificing quality.
- Demonstrated adaptability in managing various events, from private parties to large-scale corporate functions, providing exceptional service tailored to each occasion.
- Lead employee focused initiatives for innovative cocktail and menu development
Bartender/Trainer
Ocean Blue Restaurant and Oyster Bar
03.2017 - 06.2021
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Server Trainer/Bartender
Texas Roadhouse
10.2016 - 06.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Bartender
Turning Stone Resort Casino
01.2015 - 06.2017
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant General Manager/Server/Server Trainer
Denny's
07.2010 - 01.2015
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the employees and guest alike
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules for 30+ front and back of house employees.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Designed training schedules for new and existing employees.
Education
Biology
University of South Florida
Tampa, FL12-2026
Criminal Justice
Mohawk Valley Community College
Utica, NY09.2012
Certification
- Moonshine University - Executive Bourbon Steward
- Camp Runamok - Canadian Whisky Certification
- CNI Brands - Dia De Mezcalero 2024, Oaxaca, Mexico
Languages
Italian
Elementary
Timeline
Bartender
Three Bulls Tavern & Brewery
04.2024 - Current
Brand Ambassador
MKTG-Diageo
04.2024 - Current
Bar Lead/Trainer
Berns Steak House @ Haven
07.2023 - 04.2024
Bar Lead/Trainer
Three Oaks Hospitality
07.2021 - 07.2023
Bartender/Trainer
Ocean Blue Restaurant and Oyster Bar
03.2017 - 06.2021
Server Trainer/Bartender
Texas Roadhouse
10.2016 - 06.2021
Bartender
Turning Stone Resort Casino
01.2015 - 06.2017
Assistant General Manager/Server/Server Trainer
Denny's
07.2010 - 01.2015
Biology
University of South Florida
Criminal Justice
Mohawk Valley Community College
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