Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Egers

Kittery,ME

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Front of House Manager

Rudders Public House
09.2020 - Current
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Assistant Manager

JCrew
03.2019 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Store Manager

Levi's Outlet Store
06.2016 - 03.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

BBA - Organizational Leadership

Southern New Hampshire University
Manchester, NH
10.2024

Skills

  • Service Prioritization
  • POS System Operations
  • Training and Coaching
  • Restaurant Operations
  • Assignment Delegation
  • Staff Management
  • Conflict Resolution
  • Time management

Timeline

Front of House Manager

Rudders Public House
09.2020 - Current

Assistant Manager

JCrew
03.2019 - 03.2020

Store Manager

Levi's Outlet Store
06.2016 - 03.2019

BBA - Organizational Leadership

Southern New Hampshire University

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Kristen Egers