Kristen Eld Hudson
Pensacola,FL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Versatile bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
5
5
years of professional experience
Work History
Head Bartender
Adventures Decanted
Winter Park, CO
07.2024 - 09.2024
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Handled food orders from customers seated at the bar.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Inspected beverage quality regularly to ensure freshness.
- Effectively multitasked within fast-paced environment.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Poured wine, beer and cocktails for patrons.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Ensured that all liquor laws were followed during service hours.
Head Bartender
Devils Craft
Winter Park, CO
11.2023 - 08.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Checked identification of patrons who appeared under age 30.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Greeted guests with friendliness and professionalism.
- Ensured accurate cash handling procedures were followed at all times.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
Front Desk Receptionist
Gravity Haus
Winter Park, CO
01.2023 - 11.2023
- Managed cash register and processed transactions with accuracy and integrity.
- Collected payments and provided accurate change.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Completed basic bookkeeping and document filing.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Responded to inquiries and room requests made online, by phone, and via email.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled sensitive information in a confidential manner.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Maintained a clean and organized reception area to uphold company image.
Assistant General Manager
Good Fortune Japanese Restaurant
St. Petersburg, FL
10.2022 - 12.2022
- Collaborated with other departments to develop innovative solutions for complex problems.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured compliance with company policies, procedures, and regulations.
- Identified opportunities for cost savings and operational efficiency improvements.
- Monitored inventory levels and placed orders for new stock as needed.
- Developed and maintained relationships with suppliers, vendors, and community partners.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Coordinated with the General Manager to develop and implement strategic plans.
Manager of Operations
Perennial Patio Bar
Pensacola, FL
02.2020 - 06.2022
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Monitored progress by establishing plans, budgets and measuring results.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Developed and maintained operational policies and procedures.
- Monitored team progress towards achieving milestones set forth in project plans.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Presented performance and productivity reports to supervisors.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Planned delivery routing, team workflows, and promotional initiatives.
Education
Some College (No Degree) - Business
University of Louisiana
Lafayette, LASkills
- Policy implementation
- Inventory management
- Budget management
- Safety procedures
- Business process optimization
- Project management
- Strategic planning
- Task delegation
- Documentation and reporting
- Problem-solving
- Time management
- Goal setting
Timeline
Head Bartender
Adventures Decanted
07.2024 - 09.2024
Head Bartender
Devils Craft
11.2023 - 08.2024
Front Desk Receptionist
Gravity Haus
01.2023 - 11.2023
Assistant General Manager
Good Fortune Japanese Restaurant
10.2022 - 12.2022
Manager of Operations
Perennial Patio Bar
02.2020 - 06.2022
Some College (No Degree) - Business
University of Louisiana