Kristen Ellis
Mesa,AZ
Summary
Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers. Friendly Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques. Offering 7 years of experience in providing patrons with superior service. Enthusiastic Recreational Leader highly effective at developing full event schedule meeting both budget and community needs. Service-oriented professional with friendly and adaptable approach demonstrated over 3 years of industry performance. Highly-organized activity assistant talented in promoting safety, activity engagement and positive behavior. Collaborate effectively with colleagues to generate innovative ideas and resolutions to complex problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Bartender
Bones Cabernet
Scottsdale, AZ
06.2018 - Current
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Reinvented classic cocktails to complement new menu options.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Completed regular bar inventories and daily requisition sheets.
- Addressed any issues between staff members in a timely fashion.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Checked identification of patrons who appeared under age 30.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Created signature beverages to increase revenue and patron loyalty.
- Greeted frequent visitors by name and explained new promotions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Neatly sliced and pitted fruit for garnishing drinks.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Ensured that all liquor laws were followed during service hours.
- Effectively multitasked within fast-paced environment.
Activity Assistant
Silver Creek Inn
Mesa, AZ
06.2015 - 06.2018
- Encouraged participation from residents who are reluctant to join in group activities.
- Kept activities spaces organized, clean and tidy.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Assisted in the planning and implementation of activities for residents.
- Helped organize special events such as birthday parties or holiday gatherings.
- Maintained adequate supplies to meet activities needs.
- Maintained records of attendance at all scheduled activities.
- Utilized problem solving skills when dealing with difficult situations between residents.
- Coordinated musical guests, movies and other types of resident entertainment.
- Organized game nights with board games or trivia competitions.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Taught classes on various topics such as arts and crafts or music appreciation.
Education
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VA05-2015
Some College (No Degree) - Medical Billing And Insurance Coding
UEI College
MesaSkills
- Garnish Preparation
- Measurement Accuracy
- Safe Alcohol Service
- Blending Techniques
- Cocktail List Development
- Customer Service
- Sales Promotion
- Cash Handling
- Sharp Memory
- Suggestive Selling
- Menu Memorization
- Payment Processing
- Basic Accounting
- Food Running
- Food Preparation
- Marketing and Sales Experience
- Cash and Credit Transactions
- Cash Register Operation
- Program Development
- Calendar Management
- Inventory Ordering
- Event Planning
- Office Administration
- Senior Activities Experience
- Mobility Assistance
- Family Relationship Development
- Relationship Building
- Schedule Coordination
Affiliations
- Enjoy anything outdoors
- Enjoy playing softball and basketball
Certification
- Food handlers card
- Title 31 license
- Fingerprint clearance card
Timeline
Head Bartender
Bones Cabernet
06.2018 - Current
Activity Assistant
Silver Creek Inn
06.2015 - 06.2018
High School Diploma -
Lloyd C. Bird High School
Some College (No Degree) - Medical Billing And Insurance Coding
UEI College