Kristen Emberg
Sandwich
Summary
Dynamic Medical Receptionist with extensive experience at Cape Cod Hospital, excelling in front desk operations and insurance verification. Proven ability to enhance patient satisfaction through compassionate service and efficient appointment scheduling. Skilled in maintaining HIPAA compliance while managing high call volumes, fostering trust and loyalty among patients.
Overview
31
31
years of professional experience
Work History
Medical Receptionist
Cape Cod Hospital
10.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
Medical Receptionist / Surgical Scheduler
Dr Manning / Cape Cod Hospital
12.1999 - 10.2022
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Managed patient appointments efficiently, reducing wait times significantly.
- Improved accuracy of patient data with meticulous record-keeping.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Client Service Representative
Merrill Lynch
01.1999 - 11.1999
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Administration Assistant to Maintenance
Cape Cod Bank and Trust
01.1997 - 12.1998
Mortgage Loan Processor
Shore Line Mortgage
01.1997 - 01.1998
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
Adjustment Specialist
Cape Cod Bank and Trust
01.1996 - 01.1997
- Streamlined the adjustment process for a faster resolution time, enhancing customer experience.
- Collaborated with other departments to resolve complex claim situations effectively.
- Maintained a high level of accuracy in data entry and processing tasks, reducing discrepancies in claim records.
- Participated in ongoing professional development opportunities to stay up-to-date on industry trends and best practices.
- Demonstrated exceptional attention to detail when analyzing financial statements for accurate adjustments.
- Adhered to all company policies and procedures when making decisions regarding claims adjustments.
- Upheld strict confidentiality standards while handling sensitive customer information and documents.
- Consistently met or exceeded performance expectations, demonstrating commitment to providing top-quality service to clients.
- Managed multiple priorities effectively while maintaining focus on delivering results under tight deadlines.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
Teller
Plymouth Savings Bank
01.1994 - 01.1996
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
Associate Of Science - Business Management
Souther New Hampshire University
Manchester, NH05.2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- HIPAA compliance
- Insurance verification
Timeline
Medical Receptionist
Cape Cod Hospital
10.2022 - Current
Medical Receptionist / Surgical Scheduler
Dr Manning / Cape Cod Hospital
12.1999 - 10.2022
Client Service Representative
Merrill Lynch
01.1999 - 11.1999
Administration Assistant to Maintenance
Cape Cod Bank and Trust
01.1997 - 12.1998
Mortgage Loan Processor
Shore Line Mortgage
01.1997 - 01.1998
Adjustment Specialist
Cape Cod Bank and Trust
01.1996 - 01.1997
Teller
Plymouth Savings Bank
01.1994 - 01.1996
Associate Of Science - Business Management
Souther New Hampshire University
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