Kristen Evans
Independence,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kohls Department Store
04.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled all delegated tasks, including working in various departments to keep it neat and orderly.
- Earned reputation for good attendance and hard work.
- Trained new employees to deliver high-quality customer service.
Education
High School Diploma -
Blue Springs High School
Blue Springs, Missouri05.2023
Skills
- Microsoft Office Suite
- Problem-Solving Abilities
- Money Handling Abilities
- Complaint Handling
- Computer Proficiency
- Prioritization
- Customer Service
- Active Listening
- Complaint Resolution
Timeline
Customer Service Representative
Kohls Department Store
04.2021 - Current
High School Diploma -
Blue Springs High School
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